Senior IT Helpdesk Technician - Global Support

Brivo, Inc.; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Company equipment

Pension plan enrollment

Diverse international team

Company swag

Job summary

Brivo, Inc. is seeking a Senior IT Helpdesk Specialist to join a global team and own daily IT operations, from onboarding to device management.

You will support macOS, Windows, and Linux, administer Okta and key SaaS apps, and help optimize our end-user experience across a growing international organization. You’ll work with a global IT team, gain hands-on experience with MDM platforms like Jamf, Kandji, and Intune, and contribute to security and infrastructure projects.

Qualifications

• 5+ years in IT support or helpdesk in a fast-paced environment.
• Strong end-user service orientation and communication skills.
• Experience across macOS, Windows and Linux environments.
• Hands-on admin in Okta, Google Workspace, Slack, Jira.
• MDM deployment and hardware lifecycle management experience.

Responsibilities

• Resolve tickets as Tier 2 escalation with strong SLA adherence.
• Lead onboarding/offboarding workflows including device deployment.
• Manage identity and access (Okta, MFA, SSO) across SaaS apps.
• Deploy and support endpoints via MDM (Jamf, Kandji, Intune).
• Troubleshoot basic network issues (VPN, Wi-Fi, DNS) and AV setups.

Skills

IT support

End-user support

Multi-OS troubleshooting

Identity & SaaS tooling

MDM & hardware management

Office networking

Customer-focused

Documentation

Education

High school diploma

Bachelor’s degree preferred

CompTIA A+/Network+

Apple Certified Support Professional

Jamf Certified Admin

Kandji / Intune familiarity

Tools

Okta

Google Workspace

Slack

Jira

Jamf

Kandji

Intune

Job description

Brivo, Inc. is seeking a Senior IT Helpdesk Specialist to join a global team and own daily IT operations, from onboarding to device management.

You will support macOS, Windows, and Linux, administer Okta and key SaaS apps, and help optimize our end-user experience across a growing international organization. You’ll work with a global IT team, gain hands-on experience with MDM platforms like Jamf, Kandji, and Intune, and contribute to security and infrastructure projects.