Senior Infrastructure Engineer — AI-Driven SaaS Tooling

Topdesk-7; Delft; Hybrid; EUR 56,000 - 106,000; Full time

Job summary

TOPdesk invites a Senior Infrastructure Engineer to build and maintain the SaaS tooling that provisions, manages, and configures TOPdesk's global SaaS platform. When a customer environment is created, moved, upgraded, backed up, or purged, it runs through our team’s tooling stack.

You’ll own automation, bring AI-native approaches, and collaborate with Hosting, SRE, DevEx, and Observability teams to support feature delivery and operational needs. Hybrid role in the Netherlands.

Qualifications

• Current, personal practice of AI-native software delivery (Claude Code or equivalent).
• Strong backend development experience in Python related to infrastructure management.
• Confident working with SQL on relational databases.
• Experience with industry standard orchestration tools or durable-execution engines like Temporal, Airflow, n8n, or similar orchestration tool.
• Experience with infrastructure-as-code (Terraform) and configuration management tools (Puppet, Ansible, or similar).
• Experience with cloud infrastructure (regular exposure expected).
• Comfortable working in live, evolving systems as well as greenfield projects.
• Strong written communication for documenting processes and collaborating with non-engineering teams.

Responsibilities

• Build and maintain responsive, scalable systems for managing customer environments.
• Orchestrate containerized workloads with Kubernetes, owning the deployment and orchestration layer end to end.
• Build and maintain the scheduling system for deploying and managing SaaS components across datacenters.
• Own architecture, performance, and scaling of SaaS Tooling with automation across internal platforms.
• Identify manual tasks and engineer automation or self-service solutions.
• Improve reliability of critical-path tooling with tests and observability.
• Collaborate with Hosting, SRE, DevEx, Observability, and product teams to support delivery and ops.

Skills

AI-native delivery

Python backend

SQL

Kubernetes

AI-native tooling

Tools

Kubernetes

Terraform

Puppet/Ansible

Airflow

Temporal

n8n

Claude Code

Job description

TOPdesk invites a Senior Infrastructure Engineer to build and maintain the SaaS tooling that provisions, manages, and configures TOPdesk's global SaaS platform. When a customer environment is created, moved, upgraded, backed up, or purged, it runs through our team’s tooling stack.

You’ll own automation, bring AI-native approaches, and collaborate with Hosting, SRE, DevEx, and Observability teams to support feature delivery and operational needs. Hybrid role in the Netherlands.