Senior Functional Application Manager – Education

IQ Staffing; Rotterdam; Hybrid; EUR 60.000 - 90.000; Teilzeit

Zusammenfassung

IQ Staffing supports a large vocational education institution in the Rotterdam region by recruiting a Dutch-speaking Senior Functional Application Manager – Education. The role is 32 hours per week in a hybrid setup, focused on managing and improving examination applications used in digital exam processes.

You will work with teaching teams, examination offices, suppliers and IT colleagues to keep applications reliable, usable and up-to-date, while guiding improvements and coordinating releases.

Qualifikationen

• Understanding examination processes and translating user needs into practical application improvements.
• Strong analytical and advisory skills to contribute to projects, roadmaps and process improvements.
• Ability to prioritise and move between coordination, advice and hands-on work.

Aufgaben

• Managing, configuring and improving examination applications.
• Resolving second-line incidents, answering user questions and assessing change requests.
• Advising teaching teams on application use and opportunities to improve their processes.
• Delivering training and creating clear manuals, instructions and support materials.
• Coordinating meetings with education representatives and maintaining relationships with examination providers.
• Supporting releases, communicating changes and contributing to the application roadmap.
• Coaching junior functional application managers and helping them develop their expertise.

Kenntnisse

Stakeholder communication

Analytical thinking

Advisory skills

Training & documentation

Ausbildung

Higher professional education in functional application management / IT or related discipline

Tools

BiSL/ITIL knowledge

Jobbeschreibung

Dutch Speaking Senior Functional Application Manager – Education

Rotterdam region | 32 hours per week | Hybrid

Help thousands of students take their exams without disruption

When students sit their exams, they need to focus on the questions in front of them. The technology should simply work.

At a large vocational education institution in the Rotterdam region, you’ll manage and improve the applications that support digital examination processes. You’ll work closely with teaching teams, examination offices, suppliers and IT colleagues to keep those applications reliable and make them easier to use.

This role gives you room to influence how things work. Alongside resolving incidents, you’ll advise on improvements, introduce new functionality and help shape the application roadmap. You’ll also share your knowledge with users and junior colleagues.

What you’ll do

You’ll connect the needs of education teams with the capabilities of the applications they use.

Your responsibilities will include:

• Managing, configuring and improving examination applications.
• Resolving second-line incidents, answering user questions and assessing change requests.
• Advising teaching teams on application use and opportunities to improve their processes.
• Delivering training and creating clear manuals, instructions and support materials.
• Coordinating meetings with education representatives and maintaining relationships with examination providers.
• Supporting releases, communicating changes and contributing to the application roadmap.
• Coaching junior functional application managers and helping them develop their expertise.

Your day could involve investigating an examination incident in the morning, discussing an improvement with a supplier and delivering a user training session in the afternoon.

What you bring

You understand examination processes and can translate user needs into practical application improvements. You take ownership, ask useful questions and bring the right people together to resolve issues.

• Higher professional education level of working and thinking, preferably in functional application management, IT or a related discipline.
• Experience with examination processes and examination applications. Experience within Dutch vocational education (MBO) is a strong advantage.
• Experience supporting users through training, documentation and the introduction of new functionality.
• Strong analytical and advisory skills, with the confidence to contribute to projects, roadmaps and process improvements.
• The ability to prioritise and move comfortably between coordination, advice and hands‑on work.
• An independent, practical approach and strong stakeholder communication skills.
• Knowledge of BiSL and/or ITIL, or a willingness to develop this knowledge.

Your team

You’ll join the Information Management team within an IT department of approximately 60 colleagues. The department brings together service desk and on‑site support, functional application management and central service management.

You’ll work in an organisation with a clear social purpose, where reliable applications directly support teaching staff and help students progress towards their qualifications.

What’s on offer

• The opportunity to shape application improvements and share your expertise with junior colleagues.
• Work with a direct, practical contribution to education.