Application Support Engineer (Contract) | Onsite in Assen, Netherlands

JobsTrackR; Assen; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Career progression opportunities

Collaborative IT environment

Job summary

Pearson Carter is assisting a global healthcare organisation in Assen, Netherlands, to hire an Application Support Engineer (Contract). The role is based onsite five days a week, delivering hands-on support for key business applications and ensuring systems stay compliant and secure.

You will handle incidents, patching, upgrades, and cooperation with IT infrastructure and third-party teams within a regulated environment. Strong documentation and problem-solving skills are essential.

Qualifications

• Proven background in application support or related IT roles in regulated environments.
• Familiarity with ITIL/ITSM processes (Incident, Problem, Change).
• Experience with Windows Server and Active Directory administration.

Responsibilities

• Deliver hands-on onsite support for critical business applications at Assen site.
• Manage administration and maintenance of enterprise applications including LIMS.
• Investigate incidents using logs, alerts and user reports, escalate when needed.

Skills

ITIL/ITSM

Windows Server

Active Directory

Problem solving

On-site support

Communications

Tools

LIMS

DNS/DHCP

AD

Job description

Application Support Engineer (Contract) Onsite in Assen, Netherlands

Pearson Carter are pleased to be working with a well-established international healthcare organisation that is expanding its technology capabilities and investing further in its internal IT services. As part of this continued growth, they are seeking an experienced Application Support Engineer to join their technical support function.

The successful candidate will be responsible for the day-to-day support, maintenance, and optimisation of a range of critical business applications used across the organisation. Working within a highly regulated environment, you will collaborate with infrastructure teams, external technology partners, application owners, and end users to maintain reliable and compliant systems.

Responsibilities

• Deliver hands-on onsite support for key business applications, ensuring systems remain stable, secure, and aligned with established operational procedures.
• Take ownership of the administration and ongoing maintenance of enterprise applications, including Laboratory Information Management Systems (LIMS).
• Investigate application incidents by analysing alerts, system behaviour, logs, and user reports before implementing appropriate resolutions or escalating where necessary.
• Manage support requests and incidents through the organisation's IT service management platform, ensuring issues are accurately recorded and progressed within agreed service levels.
• Assist with the planning and delivery of application upgrades, software releases, configuration changes, and scheduled maintenance.
• Work alongside infrastructure, security, application, and third-party support teams to diagnose technical problems and deliver effective solutions.
• Organise and carry out regular operating system and application patching, taking account of validation, testing, security, and regulatory requirements.
• Support technical and compliance audits by completing access reviews, maintaining system records, and ensuring relevant documentation is current and accurate.
• Contribute to root-cause analysis and problem management activities, identifying recurring issues and recommending preventative improvements.
• Participate in technology projects, application enhancements, system migrations, and other initiatives designed to improve the organisation's IT services.
• Create and maintain technical documentation, support procedures, and knowledge articles to improve the efficiency and consistency of the support function.

Experience

• Proven background in application support, systems support, infrastructure support, or a closely related technical role within a medium-to-large organisation.
• Practical knowledge of ITIL/IT Service Management principles, particularly Incident, Problem, Request, and Change Management.
• Hands-on experience supporting Microsoft Windows Server environments, Active Directory, Group Policy, and associated enterprise infrastructure.
• Good understanding of networking fundamentals, including DNS, DHCP, IP addressing, switching, and general connectivity troubleshooting.
• Experience working with both Windows and Linux-based servers, with the ability to investigate and resolve technical issues across different platforms.
• Strong analytical and diagnostic capabilities, with a structured approach to troubleshooting complex application and infrastructure problems.
• Previous exposure to LIMS, validated systems, or other applications operating within a highly controlled or regulated environment would be highly advantageous.
• Confident communicator who can work effectively with technical colleagues, suppliers, application users, and senior stakeholders.
• Highly organised and capable of managing competing priorities while working independently and taking ownership of assigned tasks.
• Comfortable working in an environment where system availability, security, documentation, and regulatory compliance are critical.
• Demonstrable ability to understand unfamiliar applications and technologies quickly and provide reliable ongoing support.

Location

This role is fully onsite, five days per week, based at the company's office in Assen, Netherlands.

Benefits

• Opportunity to support business-critical applications within a global healthcare organisation.
• Work in a collaborative IT environment with exposure to enterprise technologies and large-scale systems.
• Involvement in ongoing IT infrastructure, application, and compliance improvement projects.
• Excellent opportunities for technical development and career progression.
• Competitive salary and comprehensive benefits package.