Senior Enterprise CSM - AI-Driven Platform & Growth

altura; Netherlands; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Altura, an ambitious AI SaaS startup, is hiring a Senior Customer Success Manager to steward our enterprise customers from onboarding through renewal. You will learn how each bid team operates, tailor Altura's platform to their data and workflows, and move customers onto our new AI-native platform.

You'll partner with Sales, Product and Engineering to gather feedback, build scalable playbooks, and identify upsell opportunities.

Responsabilidades

• Customer Engagement: Build and maintain strong relationships with enterprise customers, acting as the main point of contact after the sales handover.
• Needs Analysis: Conduct detailed analyses to understand customer goals and tailor our solutions to their specific needs.
• Onboarding: provision new customers with an account, help customize the platform to their data and workflows, and train end users to successfully transform their way of working.
• Quarterly Business Reviews: Run regular QBRs with key stakeholders to review adoption, results and ROI, align on priorities for the next quarter, and give clear next steps.
• Account Growth: Identify upsell opportunities and collaborate with Sales and Product teams to drive revenue growth within existing accounts.
• Customer Advocacy: Promote customer satisfaction through proactive support and problem-solving, with a focus on maximizing customer value and success.
• Help build the playbook: Experiment, use AI tools, and work closely with the Customer Success and Sales teams to improve our process and help prepare our ways of working for the next level of scale.
• Product Knowledge: Develop deep knowledge of our products and sta

Descripción del empleo

Altura, an ambitious AI SaaS startup, is hiring a Senior Customer Success Manager to steward our enterprise customers from onboarding through renewal. You will learn how each bid team operates, tailor Altura's platform to their data and workflows, and move customers onto our new AI-native platform.

You'll partner with Sales, Product and Engineering to gather feedback, build scalable playbooks, and identify upsell opportunities.