Senior Dutch-Speaking Customer Experience Leader (Remote)

Nutanix; Hoofddorp; On-site; EUR 122,000 - 182,000; Full time

Job summary

Nutanix seeks a Senior Staff Customer Experience Manager, Dutch speaker, to lead strategic relationships with key accounts across the Netherlands. You will craft Customer Success Plans, monitor satisfaction, and drive product adoption while collaborating with cross-functional teams.

The role offers a flexible remote setup and travel to customers as needed. The ideal candidate has 10+ years in customer-facing tech roles, strong virtualization expertise, and relevant certifications (NCX/ NCP/

Qualifications

• 10+ years in customer-facing technical roles with mid-senior stakeholders.
• Strong data center, virtualization and hyper-converged tech knowledge.
• Relevant industry certifications (NCX/VCDX/VCAP/NCP) enhance credibility.

Responsibilities

• Build and nurture relationships with assigned customer accounts as trusted advisor.
• Develop and implement tailored Customer Success Plans aligned to goals.
• Monitor satisfaction metrics and address concerns proactively.
• Drive product adoption and expansion through proactive engagement.
• Collaborate with internal teams to optimize resources and feedback loops.

Skills

customer-facing roles

data center technology

virtualization

hyper-converged solutions

communication skills

Education

NCX, NCM, NCP certifications

VCDX, VCAP certifications

Tools

ITIL

TOGAF

Job description

Nutanix seeks a Senior Staff Customer Experience Manager, Dutch speaker, to lead strategic relationships with key accounts across the Netherlands. You will craft Customer Success Plans, monitor satisfaction, and drive product adoption while collaborating with cross-functional teams.

The role offers a flexible remote setup and travel to customers as needed. The ideal candidate has 10+ years in customer-facing tech roles, strong virtualization expertise, and relevant certifications (NCX/ NCP/