Bilingual Customer Success Manager — Retail Tech

NCR Corporation; Amsterdam; Hybrid; EUR 80,000 - 110,000; Full time

Job summary

NCR Voyix is seeking a Customer Success Manager fluent in Dutch and English to ensure successful delivery and continuous improvement across the end-to-end service chain for our customers in Amsterdam.

The role bridges operational execution with strategic objectives, requiring strong affinity with store technology, hardware, and infrastructure, and the ability to coordinate with multiple internal and external service providers.

Qualifications

• Strong understanding of infrastructure services, retail hardware, and OT environments.
• Experience in chain-management, service management, or SIAM concepts.
• Proven ability to operate at a tactical level, not only operational.
• Continuous improvement mindset with identification and remediation of structural service issues.
• Strong analytical skills with focus on non-functional requirements.
• Excellent communication between technical teams and business stakeholders.

Responsibilities

• Act as the primary tactical point of contact for customer delivery, satisfaction, and service-related discussions.
• Translate customer needs into actionable service requirements across the chain.
• Build trusted relationships across customer operations, engineering, and management layers.

Skills

Infrastructure & OT

Service management/SIAM

Tactical leadership

Analytical (NFRs)

Stakeholder communication

Job description

NCR Voyix is seeking a Customer Success Manager fluent in Dutch and English to ensure successful delivery and continuous improvement across the end-to-end service chain for our customers in Amsterdam.

The role bridges operational execution with strategic objectives, requiring strong affinity with store technology, hardware, and infrastructure, and the ability to coordinate with multiple internal and external service providers.