Senior Customer Success Manager - Hybrid, 9-Month Contract

SmartRecruiters, Inc.; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Job summary

LinkedIn is hiring a Senior Customer Success Manager for a 9‑month fixed‑term contract in the Benelux market. This hybrid role blends remote work with select office days, collaborating with Relationship Managers to ensure customers achieve ROI from Sales Navigator.

You will be a trusted advisor, driving onboarding, large‑scale deployments, and adoption of LinkedIn products while preventing churn and maximizing value.

Qualifications

• 3+ years working in a Customer Success, Account Management or Management Consultancy role.
• Fluency in Dutch.
• BA/BS or equivalent practical experience.
• Strong knowledge of the Customer Success Industry.
• Experience presenting to large audiences (e.g. Sales Kick-offs, Executive Forums).
• Experience implementing change management to drive product or process adoption.
• Proficient in Salesforce, Gainsight & Microsoft Office.

Responsibilities

• Work with LinkedIn Sales Solutions customers in the Benelux market.
• Enable clients on implementing a modern selling program using Sales Navigator to drive adoption and success.
• Develop and review customer success plans with KPIs aligned to customer objectives and ROI.
• Act as trusted advisor to executive sponsors and stakeholders to drive product adoption.
• Encourage use of LinkedIn resources to increase proficiency with Sales Navigator and modern selling features.
• Identify usage risks and deliver coaching to improve utilization among customers.
• Monitor engagement and health metrics, and design strategies to increase usage and outcomes.
• Document communications in Gainsight and escalate issues when needed.
• Derive insights from data to drive greater client engagement and value.
• Be a partner in maximizing the benefits of Sales Navigator for clients.
• Maintain deep product knowledge to address business needs.

Skills

Stakeholder Engagement

Project Management

Customer Relationship

Education

BA/BS or equivalent

Tools

Salesforce

Gainsight

Microsoft Office

Job description

LinkedIn is hiring a Senior Customer Success Manager for a 9‑month fixed‑term contract in the Benelux market. This hybrid role blends remote work with select office days, collaborating with Relationship Managers to ensure customers achieve ROI from Sales Navigator.

You will be a trusted advisor, driving onboarding, large‑scale deployments, and adoption of LinkedIn products while preventing churn and maximizing value.