Senior Customer Service Representative

Grundfos Pumps; Almere; Hybrid; EUR 48,000 - 68,000; Full time

Benefits offered by this job

Flex hours & home work

Health insurance & bonuses

Volunteer leave

Training & development

Job summary

Grundfos is seeking a Senior Customer Service Representative to handle complex customer enquiries, prepare technical quotations, and mentor colleagues across Europe. You will join a diverse and inclusive culture that prioritizes growth, wellbeing and belonging.

Your role combines technical knowledge with commercial acumen to elevate customer experience and drive best-in-class service delivery. Fluency in English, Dutch and French is preferred.

Qualifications

• 5+ years of experience in customer service, ideally in a technical or industrial environment.
• Strong technical and commercial understanding of products and processes.
• Proficiency in MS Office and SAP CRM.
• Good command of English, Dutch and French both written and verbal.

Responsibilities

• Handle complex customer enquiries across multiple channels with professionalism, speed, and accuracy.
• Prepare technical quotations and offers, ensuring they meet customer requirements and commercial standards.
• Act as a subject matter expert, sharing knowledge and best practices with team members.
• Maintain and optimize customer data in SAP CRM to ensure data quality and process efficiency.
• Support process improvement initiatives and projects that enhance the overall customer experience.

Skills

Customer service

Team mentoring

Communication

English

Dutch

French

Tools

SAP CRM

MS Office

Job description

Are you passionate about solving complex customer challenges and empowering your team to deliver exceptional service? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Senior Customer Service Representative, you'll be handling complex customer enquiries, preparing technical quotations, and mentoring colleagues that ensure industry customers across Europe receive outstanding support. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Industry Customer Services team, you'll create impact by combining your technical expertise and commercial acumen to elevate the customer experience while guiding your team toward best-in-class service delivery.

Your main responsibilities include:

• Handle complex customer enquiries across multiple channels with professionalism, speed, and accuracy
• Prepare technical quotations and offers, ensuring they meet customer requirements and commercial standards
• Act as a subject matter expert, sharing knowledge and best practices with team members
• Maintain and optimize customer data in SAP CRM to ensure data quality and process efficiency
• Support process improvement initiatives and projects that enhance the overall customer experience

What makes you a great fit

Above all, you're a customer-focused professional with strong technical and commercial knowledge, analytical skills, and a natural ability to mentor and inspire colleagues.

We'd also imagine that you are/have:

• 5+ years of experience in customer service, ideally within a technical or industrial environment
• Strong technical and commercial understanding of products and processes
• Proficiency in MS Office and SAP CRM
• Good command of English, Dutch and French both written and verbal

It's a plus if you also:

• Experience within Grundfos or a similar pump/water technology company
• Entrepreneurial mindset with a drive to improve processes and challenge the status quo

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Workplace: Hybrid (office and home-working)

Job Location: Kontich, Antwerpen, Belgium | Almere, Flevoland, Netherlands

Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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