Senior Customer Service Representative

Grundfos; Almere; Híbrido; EUR 45.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

Annual bonus

Health insurance

Volunteer leave

Training & development

Resumo da vaga

Grundfos is seeking a Senior Customer Service Representative to handle complex inquiries, prepare technical quotations, and mentor team members across Europe. You will play a key role in elevating the customer experience while leveraging your technical and commercial know-how to guide best-in-class service delivery.

The ideal candidate has strong English, Dutch, and French language skills and a proven track record in customer service within technical environments.

Qualificações

• 5+ years in customer service, ideally technical/industrial.
• Strong product/process knowledge; SAP CRM proficiency.
• Fluent in English, Dutch and French.

Responsabilidades

• Handle complex customer enquiries across multiple channels with professionalism, speed, and accuracy.
• Prepare technical quotations and offers, ensuring they meet customer requirements and commercial standards.
• Act as a subject matter expert, sharing knowledge and best practices with team members.
• Maintain and optimize customer data in SAP CRM to ensure data quality and process efficiency.
• Support process improvement initiatives and projects that enhance the overall customer experience.

Conhecimentos

Customer service

Technical knowledge

Commercial understanding

Analytical skills

Mentoring

Ferramentas

SAP CRM

MS Office

Descrição da vaga

Senior Customer Service Representative

Job Description

Are you passionate about solving complex customer challenges and empowering your team to deliver exceptional service? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Senior Customer Service Representative , you'll be handling complex customer enquiries, preparing technical quotations, and mentoring colleagues that ensure industry customers across Europe receive outstanding support. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Industry Customer Services team, you'll create impact by combining your technical expertise and commercial acumen to elevate the customer experience while guiding your team toward best-in-class service delivery.

Your main responsibilities include:

• Handle complex customer enquiries across multiple channels with professionalism, speed, and accuracy

• Prepare technical quotations and offers, ensuring they meet customer requirements and commercial standards

• Act as a subject matter expert, sharing knowledge and best practices with team members

• Maintain and optimize customer data in SAP CRM to ensure data quality and process efficiency

• Support process improvement initiatives and projects that enhance the overall customer experience

What makes you a great fit

Above all, you're a customer-focused professional with strong technical and commercial knowledge, analytical skills, and a natural ability to mentor and inspire colleagues.

We'd also imagine that you are/have:

• 5+ years of experience in customer service, ideally within a technical or industrial environment

• Strong technical and commercial understanding of products and processes

• Proficiency in MS Office and SAP CRM

• Good command of English, Dutch and French both written and verbal

It's a plus if you also:

• Experience within Grundfos or a similar pump/water technology company

• Entrepreneurial mindset with a drive to improve processes and challenge the status quo

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.

• Annual bonuses, health insurance and a strong focus on well-being activities.

• Three days' additional paid leave for volunteering.

• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Information at a Glance

Job details

Workplace: Hybrid (office and home-working)

Job Location: Kontich, Antwerpen, Belgium | Almere, Flevoland, Netherlands

Contract Type: Full-Time

Employment Type: Regular