Senior Command Centre & Automation Engineer - 10829036 NL

Itproposal; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

Itproposal is seeking a Senior Command Centre & Automation Engineer in Amsterdam, Netherlands. This freelance/contract position runs for 6 months with immediate start and requires 8–10 years of IT experience, expertise in ITSM, real-time monitoring, incident management, and automation across enterprise environments.

The role covers monitoring, incident response, scripting, automation, system integration, QA, and deployment support to maintain service availability and reduce high-severity

Qualifications

• 8–10 years of relevant IT experience.
• Command Centre / IT Operations experience.
• Real-time IT infrastructure and system monitoring.
• Incident Management.
• IT Service Management (ITSM).
• SLA monitoring and KPI tracking.
• High-severity incident escalation and coordination.
• Automation and scripting.
• Python, Java, or Shell scripting.
• System integration.
• Automated testing and quality assurance.
• Bug tracking and debugging.
• Root-cause analysis.

Responsibilities

• Monitor enterprise dashboards, IT infrastructure, systems, and processes in real time.
• Monitor alerts and identify potential service interruptions or outages.
• Troubleshoot incidents and initiate recovery and escalation procedures.
• Ensure compliance with SLAs, system availability targets, and KPIs.
• Act as a primary escalation point for high-severity incidents.
• Coordinate with technical teams to resolve issues.
• Maintain incident records and provide updates to stakeholders.
• Identify repetitive tasks for automation.
• Design and implement automated solutions to improve efficiency.
• Develop, maintain, and test automation scripts (Python/Java/Shell).
• Develop automation protocols and docs.
• Identify opportunities to optimize workflows.
• Configure and support integrations between sources and systems.
• Troubleshoot integration issues and ensure reliable data flow.
• Support automation across interconnected environments.
• Design and run simulations and automated tests before deployment.
• Validate automation solutions and system functionality.
• Identify, document, and track software defects and fixes.
• Perform root-cause analysis and implement permanent solutions.
• Support deployment activities and ensure operational requirements.

Skills

Command Centre

IT Operations

Real-time Monitoring

Incident Management

ITSM

SLA Monitoring

KPI Monitoring

Automation

Python

Java

Shell Scripting

System Integration

QA & Testing

Root-Cause Analysis

Bug Tracking

Stakeholder Mgmt

Job description

Senior Command Centre & Automation Engineer

Location: Amsterdam, Netherlands
Employment Type: Freelance / Contract
Start Date: Immediate
Duration: 6 Months
Experience: 8–10 Years

About the Role

• We are seeking a Senior Command Centre & Automation Engineer to support enterprise IT operations, real-time monitoring, incident management, and automation initiatives.
• The role combines IT Service Management, monitoring, incident response, scripting, automation, system integration, and quality assurance.
• You will play a key role in maintaining service availability, resolving high-severity incidents, and identifying opportunities to automate operational processes.

Key Responsibilities

Command Centre Operations

• Monitor enterprise dashboards, IT infrastructure, systems, and operational processes in real time.
• Monitor alerts and identify potential service interruptions or system outages.
• Troubleshoot incidents and initiate appropriate recovery and escalation procedures.
• Ensure compliance with SLAs, system availability targets, and KPIs.
• Act as a primary escalation point for high-severity incidents.
• Coordinate with specialized technical teams to resolve critical issues.
• Maintain clear incident records and provide operational updates to relevant stakeholders.

Automation & Scripting

• Identify repetitive and manual operational tasks suitable for automation.
• Design and implement automated solutions to improve operational efficiency.
• Develop, maintain, and test automation scripts using technologies such as:
  • Python
  • Java
  • Shell scripting
• Develop automation protocols and supporting documentation.
• Identify opportunities to optimize existing operational workflows.

System Integration

• Configure and support integrations between information sources, controllers, systems, and outputs.
• Troubleshoot integration issues and ensure reliable information flow between systems.
• Support automation solutions across interconnected enterprise environments.

Quality Assurance & Deployment

• Design and execute simulations and automated tests before deployment.
• Validate automation solutions and system functionality.
• Identify, document, and track software and automation defects.
• Perform root-cause analysis and implement permanent fixes.
• Support deployment activities and ensure solutions meet operational requirements.

Essential Skills

• 8–10 years of relevant IT experience.
• Command Centre / IT Operations experience.
• Real-time IT infrastructure and system monitoring.
• Incident Management.
• IT Service Management / ITSM.
• SLA and KPI monitoring.
• High-severity incident escalation and coordination.
• Automation and scripting.
• Python, Java, or Shell scripting.
• System integration.
• Automated testing and quality assurance.
• Bug tracking and debugging.
• Root-cause analysis.

Desirable Skills

• AI and Automation technologies.
• IT ESM / Enterprise Service Management.
• Experience with enterprise monitoring tools.
• Experience designing operational automation solutions.
• Knowledge of CI/CD and deployment processes.

Competencies

• Strong analytical and troubleshooting skills.
• Excellent incident management and decision-making abilities.
• Ability to remain calm and effective during high-severity incidents.
• Strong communication and stakeholder management skills.
• Proactive approach to process improvement and automation.
• Strong attention to detail.
• Ability to work effectively under pressure.
• Collaborative and cross-functional approach.
• Strong problem-solving and root-cause analysis capabilities.