Senior Account Manager - Growth & Cross-Sell (EMEA)

UNAVAILABLE; Amsterdam; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Annual Leave: 25 days + 8% holiday

Pension: 3.2% Netherlands

Hybrid – 2 days in Amsterdam office

Travel expense reimbursement

Team activities and lunches

Wellbeing platform

Recognition program

Bicycle scheme

Job summary

Blackhawk Network in Amsterdam is seeking an experienced Account Manager to lead a portfolio of client accounts and drive retention and growth across rewards solutions.

You will coordinate with internal teams to deliver engagement programs, identify upsell opportunities, and manage profitability while maintaining strong client relationships. Hybrid work with office in Amsterdam two days weekly.

Qualifications

• Strong experience managing client accounts and driving retention.
• Excellent communication with stakeholders and teams.
• Experience in developing account strategies and proposals.
• Comfort with cross-selling and revenue growth initiatives.
• Fluent Dutch language skills is required.

Responsibilities

• Day to day management of ongoing client accounts/programmes, including the development and management of strong relationships with client/s.
• Develop account strategy that ensures retention and growth of client.
• Identify opportunities for expansion through cross-sell and prepare and negotiate new business proposals.
• Take ownership of account development plans and ensure ongoing delivery excellence, resolving client service concerns or issues if they arise.
• Understand the commercials and profitability of your programmes/accounts and take action to improve profitability where possible.
• Develop marketing strategies in partnership with Distribution Partners and Card Partners and ensure correct post campaign analysis and billing is completed.
• Weekly reporting on sales performance, tracked YOY and to target.
• Having a clear overview of EMEA digital product catalogue and engaging closely with CP team.
• Lead regular formal reviews with clients to ensure satisfaction and identify opportunities for improvement and or evolvement.
• Work with internal stakeholder teams to manage product initiatives and support the product onboarding process across the retailers.
• Proactively identify risks and work collaboratively with colleagues to take corrective action to mitigate before they become an issue.
• Understand the commercials and profitability of your programmes/accounts and take action to improve profitability where possible.
• Undertake financial tasks which may include invoicing, maintaining billing schedules, updating of internal forecasting systems, CRM, etc.
• Understand contract/s in place between client and the BHN business, including relevant supplier contracts.
• Display positive examples of the company Beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence).

Skills

Account management

Client relationship management

Campaign management

Data analysis

Dutch speaker

Job description

Blackhawk Network in Amsterdam is seeking an experienced Account Manager to lead a portfolio of client accounts and drive retention and growth across rewards solutions.

You will coordinate with internal teams to deliver engagement programs, identify upsell opportunities, and manage profitability while maintaining strong client relationships. Hybrid work with office in Amsterdam two days weekly.