Security Incident Handling & Vulnerability Management
Responsibilities
- Assess the existing ServiceNow SecOps implementation and its integration within the broader ITSM environment.
- Configure and optimize the ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) modules to enable automated triage, prioritization, and remediation workflows.
- Develop and formalize security incident handling and vulnerability response processes in alignment with recognized industry standards (e.g., NIST 800-61, ISO/IEC 27035, CIS Controls).
- Integrate external data sources such as vulnerability scanners (e.g., Qualys, Tenable), threat intelligence platforms, and SIEM systems (e.g., Splunk).
- Design and implement performance metrics, dashboards, and reports to monitor Service Level Objectives (SLOs), Mean Time to Respond (MTTR), and remediation compliance.
- Provide documentation, governance recommendations, and knowledge transfer to ensure sustainable operational capability.
Requirements
- A minimum of 5 years of proven hands‑on experience with ServiceNow Security Operations modules, specifically SIR and VR.
- A minimum of 5 years of experience implementing automated remediation workflows through IntegrationHub, Flow Designer, or custom scripting.
- Understanding of ServiceNow CMDB and its role in correlation of vulnerabilities and security incidents.
Certification
Mandatory: ServiceNow System Administrator and/or ServiceNow Security Operations Certified Implementation Specialist
Additional Information
Level: Expert
Delivery mode: Remote from Europe
Only EU Citizens
Location
The Hague, South Holland, Netherlands