Technical Consultant - ServiceNow

Cognizant; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Salary competitive

NS business card

25 days paid holiday

Laptop and smartphone

Pension scheme

Health insurance

Udemy Cognizant Academy

International environment

Job summary

Cognizant is seeking a Technical Consultant – ServiceNow to deliver cloud-based ServiceNow solutions for leading clients. You will design, customize, and integrate ServiceNow modules, build workflows, and support ITIL processes across the enterprise.

Based in Amsterdam with a hybrid work model, the role requires 5+ years of hands-on ServiceNow development, CSA certification, strong JavaScript/HTML/CSS skills, and fluency in English and Dutch.

Qualifications

• 5+ years hands-on ServiceNow development, configuration and implementation across modules.
• Active CSA credential is mandatory.
• Strong scripting in JavaScript, HTML and CSS; web technologies used in ServiceNow.

Responsibilities

• Configure and customise the ServiceNow platform including forms and dashboards.
• 100
• Build and optimise workflows and automation using Flow Designer and Service Catalog.
• Resolve incidents and defects with JavaScript and server-side scripting.
• Collaborate with Analysts to translate business requirements into technical designs.

Skills

JavaScript

HTML/CSS

ServiceNow scripting

Integration Hub

Workflow design

English

Dutch

ITSM

ITOM

CMDB/CSDM/Import Sets

Education

Degree in software/electronic engineering or related technical discipline

Active ServiceNow Certified System Administrator (CSA)

Tools

SAP

Azure

Active Directory

JDBC

Job description

About the Role

As a Technical Consultant – ServiceNow, you will make an impact by delivering cloud-based ServiceNow solutions that help the world's leading companies become more flexible, innovative, and successful. You will be a valued member of the ServiceNow practice team and work collaboratively with Functional Consultants, Business Analysts, and project stakeholders across the full delivery lifecycle — from requirements scoping and solution design through to deployment and support.

In this role, you will:

• Configure and customise the ServiceNow platform — including Business Rules, Client Scripts, UI Policies, UI Actions, Access Control Lists (ACLs), and Playbooks — while designing and developing custom applications, forms, dashboards, and Service Portal solutions using HTML, CSS, and AngularJS to meet client-specific requirements.
• Build and optimise workflows and automation — using Flow Designer, custom workflow activities, and Service Catalog configurations to streamline ITIL processes and reduce manual effort across the enterprise.
• Implement and support system integrations — connecting ServiceNow to external platforms (including SAP, Azure, and Active Directory) via REST/SOAP web services, Integration Hub, and JDBC, while ensuring CMDB integrity and CSDM compliance through Import Sets and Transform Maps.
• Translate business requirements into technical designs — partnering closely with Functional Consultants and Business Analysts to produce robust technical documentation, conduct unit testing, support QA and UAT, and manage code migration via Update Sets or CI/CD pipelines.
• Provide 2nd/3rd level ServiceNow support — resolving incidents, enhancements, and defects using JavaScript and server-side scripting, while adhering to ServiceNow and industry best practices to minimise technical debt and ensure long-term platform stability.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position based in Amsterdam, Netherlands. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need to Have to Be Considered

• 5+ years of hands‑on ServiceNow development, configuration, and implementation experience across multiple modules, with a degree in software engineering, electronic engineering, or a related technical discipline.
• Active ServiceNow Certified System Administrator (CSA) credential — this is a mandatory requirement.
• Strong scripting proficiency in JavaScript (including Glide Script), HTML, and CSS, with solid command of web technologies used in ServiceNow development.
• Demonstrated implementation experience in at least one major ServiceNow suite — such as ITSM, HAM/SAM, ITOM, or SecOps-SOAR — including working knowledge of CMDB, CSDM, Import Sets, and Transform Maps.
• Fluency in English and Dutch — a strong command of both languages is required; proficiency in additional European languages is a plus.

These Will Help You Stand Out

• Additional ServiceNow certifications, such as Certified Application Developer (CAD) or one or more Certified Implementation Specialist (CIS) designations (e.g., CIS-ITSM, CIS-ITAM, CIS-SIR).
• Deep understanding of ITSM principles and ITIL best practices, with the ability to apply them pragmatically within ServiceNow implementations.
• Experience integrating ServiceNow with enterprise platforms such as SAP, Azure, Active Directory, Microsoft Teams, CoPilot, Snowflake, and Power BI via Integration Hub.
• Familiarity with Agile and DevOps methodologies, including CI/CD pipeline management and collaborative sprint-based delivery.
• Excellent communication skills — the ability to explain complex technical concepts clearly to both technical and non‑technical audiences.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What We Offer

• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organisation driven by technology – we have a tremendous technology backbone
• Access to Udemy and Cognizant Academy digital libraries for your continuous learning
• Open, 'can do' team spirit and international environment