Security Awareness Content Strategist

KnowBe4, Inc.; Utrecht; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses based on monthly sales targets

Adoption assistance

Tuition reimbursement

Job summary

KnowBe4 in Utrecht, Netherlands, is seeking a Security Awareness Content Specialist to help Sales and Customer Success teams leverage KnowBe4’s vast content library and best practices for implementing security awareness programs.

You will review new content monthly for international clients, share top-rated modules, advise on learning plans, and assist on calls to answer questions, facilitate sales, and drive usage across regional teams.

Qualifications

• Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience.
• Excellent communication skills - both written and on the phone
• Experience with development and updating documentation
• Experience advising clients on learning plans
• Experience with translations a plus
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Beneficial if able to speak French and/or German

Responsibilities

• Performs review of new content each month and updates recommendation training content documentation for international clients
• Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content
• Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
• Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
• Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.
• Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.
• Contributes to continual improvement of our processes, quality, and efficiency as we grow

Skills

Communication

Documentation experience

Client advisory

Translations

Project management software

Gmail

Google Docs

MS Office

Education

Bachelor's degree in Organizational Development or related field

Tools

Gmail

Google Docs

MS Office (Word and Excel)

Job description

KnowBe4 in Utrecht, Netherlands, is seeking a Security Awareness Content Specialist to help Sales and Customer Success teams leverage KnowBe4’s vast content library and best practices for implementing security awareness programs.

You will review new content monthly for international clients, share top-rated modules, advise on learning plans, and assist on calls to answer questions, facilitate sales, and drive usage across regional teams.