Security Awareness Content Specialist (Position located in Utrecht, Netherlands)

KnowBe4, Inc.; Utrecht; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses based on monthly sales targets

Adoption assistance

Tuition reimbursement

Job summary

KnowBe4 in Utrecht, Netherlands, is seeking a Security Awareness Content Specialist to help Sales and Customer Success teams leverage KnowBe4’s vast content library and best practices for implementing security awareness programs.

You will review new content monthly for international clients, share top-rated modules, advise on learning plans, and assist on calls to answer questions, facilitate sales, and drive usage across regional teams.

Qualifications

• Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience.
• Excellent communication skills - both written and on the phone
• Experience with development and updating documentation
• Experience advising clients on learning plans
• Experience with translations a plus
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Beneficial if able to speak French and/or German

Responsibilities

• Performs review of new content each month and updates recommendation training content documentation for international clients
• Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content
• Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
• Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
• Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.
• Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.
• Contributes to continual improvement of our processes, quality, and efficiency as we grow

Skills

Communication

Documentation experience

Client advisory

Translations

Project management software

Gmail

Google Docs

MS Office

Education

Bachelor's degree in Organizational Development or related field

Tools

Gmail

Google Docs

MS Office (Word and Excel)

Job description

Security Awareness Content Specialist (Position located in Utrecht, Netherlands)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage.

Responsibilities:

• Performs review of new content each month and updates recommendation training content documentation for international clients


• Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content


• Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps


• Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content


• Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.


• Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.


• Contributes to continual improvement of our processes, quality, and efficiency as we grow

Minimum Qualifications:

• Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience


• Excellent communication skills - both written and on the phone


• Experience with development and updating documentation


• Experience advising clients on learning plans


• Experience with translations a plus


• Experience with project management software


• Experience with Gmail and Google Docs


• Experience with MS Office (Word and Excel)


• Beneficial if able to speak French and/or German

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in KnowBe4’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.