Sales Support Specialist

XPEL BV; Tilburg; On-site; EUR 52,000 - 58,000; Full time

Job summary

XPEL, Inc. in Tilburg, Netherlands, is seeking an energetic Sales Support Specialist to manage key account communications, onboard new customers, and coordinate orders. You will collaborate with the Sales Manager and cross-functional teams to drive strategic growth and ensure a seamless customer experience.

Preference given to candidates with automotive coatings/window tint knowledge and strong CRM/ERP experience. This role offers a competitive compensation package and quarterly KPI-based bonus.

Qualifications

• Must have MBO+/HBO level diploma and a minimum of 4 years experience in an account management role within the automotive industry.
• Familiarity with PPF, coatings, and window tint products is preferred.
• Proficient in Microsoft Office and CRM software such as HubSpot.
• Experience with ERP systems, preferably NetSuite.
• Strong analytical, communication, and organizational skills.

Responsibilities

• Communicate with key accounts to support ongoing business.
• Support onboarding of new customers in XPEL systems.
• Ensure customer accounts, pricing structures, and program requirements are set.
• Answer potential customers' questions via email or phone.
• Research, analyze, and qualify leads.
• Maintain up-to-date product and service information.

Skills

Strong analytical skills

Excellent communication

Good organizational skills

Multitasking

Education

MBO+/HBO level diploma

Tools

HubSpot

Microsoft Office

NetSuite

Job description

Job Summary: We are seeking an energetic Sales Support Specialist that will manage key account customer communication, assist with market development, coordinate orders and return communication (i.e. phone calls, email, etc.) to potential key accounts. The general market encompasses the automotive aftermarket, including window tint installers, body shops, franchises and independent professional installers as well as new car stores. The Sales Support Specialist works closely with the Sales Manager and the Sales team, Customer Service, Operations, Marketing, and Technical Services to ensure a seamless customer experience and successful execution of strategic growth initiatives.

Core Duties

• Communicating with key accounts to support their ongoing business
• Support the onboarding process of new customers in XPEL systems
• Ensure customer accounts, pricing structures, and program requirements are correctly established.
• Answering potential customers' questions and sending additional information per email
• Researching, analyzing, and qualifying leads
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services.

Basic Qualifications

• MBO+/HBO level diploma
• Minimum of 4 years experience in a related account management position in the automotive industry
• Knowledge of PPF, coatings, and window tint products and services is preferred
• Proficiency in Microsoft Office and CRM software such as HubSpot
• Experience with ERP systems, preferrable NetSuite
• Strong analytical skills
• Excellent communication skills, both verbal and written
• Good organizational skills and the ability to multitask
• Exceptional customer service skills.

Compensation 52.000 - 58.000 Euro Annual This position is eligible for a quarterly bonus, based on KPI's.

XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since the day XPEL was founded, we’ve strived to provide the best possible products, services, and support for customers and installers alike. With a comprehensive array of offerings for automotive, watercraft, home, and office applications, there’s sure to be a solution to fit your needs.