Sales Support Administrator

Harmony Auto Netherlands; Rotterdam; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Stable position

International environment

Global sales team

Job summary

Harmony Auto Netherlands is seeking an organised and proactive Sales Support / Sales Administrator to assist the sales team and ensure smooth daily sales operations in Rotterdam, NL.

You will handle sales-related administration, order processing, CRM/DMS data entry, documentation, and coordination between customers and various departments to keep the sales cycle running efficiently.

Qualifications

• Previous experience in sales administration, sales support, customer service or a similar position is preferred.
• Strong administrative and organisational skills.
• High attention to detail and accuracy.
• Good communication and coordination skills.
• Ability to work independently and manage multiple tasks.
• Experience with CRM or DMS systems is a plus.

Responsibilities

• Provide daily administrative support to the Sales team.
• Process and maintain customer orders and sales documentation.
• Prepare quotations, contracts and other sales-related documents.
• Enter and update customer and vehicle information in the CRM/DMS system.
• Follow up on customer orders and coordinate delivery-related information.
• Assist the Sales team with customer communication and administrative requests.
• Coordinate with Sales, Finance, Logistics and Aftersales departments.
• Maintain accurate customer records and sales files.
• Assist with vehicle registration, delivery documentation and other administrative procedures.
• Prepare sales reports and assist with data collection and analysis.
• Follow company procedures and ensure all documentation is complete and accurate.
• Support showroom activities and other administrative tasks when required.

Skills

Sales administration

CRM systems

Microsoft Office

Fluent English

Fluent Chinese

Dutch language (plus)

Multi-tasking

Job description

We are looking for an organised, detail-oriented and proactive Sales Support / Sales Administrator to support our sales team and ensure the smooth operation of daily sales administration.

You will be responsible for sales-related administration, order processing, customer documentation, CRM updates and coordination between customers, the sales team and other departments.

Key Responsibilities

• Provide daily administrative support to the Sales team.
• Process and maintain customer orders and sales documentation.
• Prepare quotations, contracts and other sales-related documents.
• Enter and update customer and vehicle information in the CRM/DMS system.
• Follow up on customer orders and coordinate delivery-related information.
• Assist the Sales team with customer communication and administrative requests.
• Coordinate with Sales, Finance, Logistics and Aftersales departments.
• Maintain accurate customer records and sales files.
• Assist with vehicle registration, delivery documentation and other administrative procedures.
• Prepare sales reports and assist with data collection and analysis.
• Follow company procedures and ensure all documentation is complete and accurate.
• Support showroom activities and other administrative tasks when required.

Requirements

• Previous experience in sales administration, sales support, customer service or a similar position is preferred.
• Strong administrative and organisational skills.
• High attention to detail and accuracy.
• Good communication and coordination skills.
• Ability to work independently and manage multiple tasks.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Experience with CRM or DMS systems is a plus.
• Fluent in Chinese and English.
• Dutch language skills are a strong plus.
• Experience in the automotive industry is preferred.
• Valid driving licence is a plus.

What We Offer

• A stable position within a growing automotive company.
• International and dynamic working environment.
• Opportunity to work closely with an international sales team.