Sales Support Employee

Tidalis; Apeldoorn; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

IKB 13.15% of salary

20 statutory vacation days + 20 extra?

Premium-free pension

Annual net vitality allowance €272.50

Job summary

Tidalis is seeking a Sales Support Specialist to drive an efficient sales process by preparing quotations, maintaining templates, ensuring accurate CRM data in Pipedrive, and coordinating customer administration across the team.

In this role you will support proposals, NDAs, contracts and events, create sales reports and KPI overviews, and act as a reliable contact for customers and internal stakeholders.

Qualifications

• MBO-4 / MBO+ diploma in Business Administration, Office Management, Sales Support or related field.
• 5 years of relevant experience in sales support, sales operations, or administrative roles.
• Experience with CRM systems (e.g., Pipedrive) and Microsoft Office suite.
• Fluent in Dutch and English, both spoken and written.

Responsibilities

• Preparing and managing proposals, quotations, NDAs, contracts, and other sales documentation.
• Maintaining accurate and up-to-date customer, lead, and opportunity data in Pipedrive CRM.
• Creating sales reports, dashboards, and KPI overviews to support business decisions and track performance.
• Coordinating and supporting sales activities, customer communications, and follow-up actions.
• Assisting with the preparation and execution of customer events, trade shows, and marketing activities.
• Identifying opportunities to improve sales processes and contributing to continuous improvement initiatives.
• Acting as a reliable point of contact for the Sales team, ensuring timely and professional support.
• Accurate and complete CRM data and records.
• High-quality and timely delivery of sales proposals, quotations, and contracts.
• Reliable sales reporting and KPI tracking.
• Effective coordination of sales activities and customer events.
• Responsive support to both customers and internal stakeholders.
• Contribution to process improvements and achievement of sales objectives.

Skills

CRM experience

MS Office

Dutch language

English language

Education

MBO-4 / MBO+ diploma in Business Administration, Office Management, Sales Support

Tools

Pipedrive CRM

Job description

Do you want to be part of our innovative team that helps protect “The Great Barrier Reef”, make our waterways safer and more secure and optimize the efficiency of the world’s largest ports? Then keep reading! We serve clients around the globe with advanced solutions in the areas of maritime traffic, ports, and terminals. Together, we ensure the safe and efficient movement of people and goods in the maritime world.

Your Role

As a Sales Support Specialist, you are the driving force behind an efficient and successful sales process. You provide essential operational and administrative support to the Sales team by preparing quotations, maintaining templates, ensuring accurate CRM data, and coordinating customer-related administration. Through your proactive and detail-oriented approach, you enable the Sales team to focus on building customer relationships and achieving their goals.

What will you do?

• Preparing and managing proposals, quotations, NDAs, contracts, and other sales documentation.
• Maintaining accurate and up-to-date customer, lead, and opportunity data in Pipedrive CRM.
• Creating sales reports, dashboards, and KPI overviews to support business decisions and track performance.
• Coordinating and supporting sales activities, customer communications, and follow-up actions.
• Assisting with the preparation and execution of customer events, trade shows, and marketing activities.
• Identifying opportunities to improve sales processes and contributing to continuous improvement initiatives.
• Acting as a reliable point of contact for the Sales team, ensuring timely and professional support.
• Accurate and complete CRM data and records.
• High-quality and timely delivery of sales proposals, quotations, and contracts.
• Reliable sales reporting and KPI tracking.
• Effective coordination of sales activities and customer events.
• Responsive support to both customers and internal stakeholders.
• Contribution to process improvements and achievement of sales objectives.

What do you bring?

• MBO-4 / MBO+ diploma in Business Administration, Office Management, Sales Support, or a related field.
• 5 years of relevant experience in sales support, sales operations, or administrative roles.
• Experience with CRM systems (e.g., Pipedrive) and Microsoft Office suite.
• Fluent in Dutch and English, both spoken and written.

What do we offer?

• An inspiring, collaborative, and technically challenging work environment where innovation and learning are encouraged.
• A competitive salary that reflects your experience, skills, and educational background.
• An Individual Choice Budget (IKB) of 13.15% of your salary, which can be used for additional leave, extra pension contributions, or paid out directly.
• 20 statutory vacation days per year, with the option to purchase up to 20 additional days through your IKB.
• A premium-free pension scheme, resulting in a higher net income.
• An annual net vitality allowance of €272.50.
• The opportunity to contribute to solutions that have a real impact on global maritime safety and efficiency.