Sales Support Specialist

Planon; Nijmegen; Hybrid; EUR 37,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Learning & development

Structured onboarding

Job summary

Planon in the Netherlands is seeking an Inside Sales Specialist to support the sales team and ensure customers receive a seamless experience. You enable Account Managers to focus on building relationships and taking care of the operational details that keep sales processes moving.

You will work closely with one or two Account Managers as a team and act as the operational point of contact for your customers, ensuring smoother processes, accurate documentation and timely follow-up to help

Qualifications

• Experience in inside sales, sales support, sales coordination or a similar commercial support role.
• Strong communication skills in Dutch and English, with the ability to build effective relationships with customers and colleagues.
• Ability to coordinate activities and follow-up in a structured and reliable way.
• A proactive approach to improving processes, information flow and collaboration.
• Strong organisational skills, with the ability to manage multiple priorities while maintaining a clear overview.
• Attention to detail when working with CRM data, documentation and customer-facing processes.

Responsibilities

• Prepare quotes, manage renewals and keep Salesforce accurate, complete and up to date.
• Coordinate communication and follow-up between Account Managers, internal teams and customers.
• Advise customers and colleagues on licensing models and make sure the right information is available when decisions need to be made.
• Handle security qualification forms, bid documentation and related customer documents in a complete and compliant way.
• Act as the operational point of contact for customers, taking co-ownership of the relationship together with the Account Manager.
• Identify process bottlenecks and suggest practical improvements that help the sales team work more efficiently.

Skills

Inside sales

Sales support

Sales coordination

Dutch language

English language

Process improvement

Organizational skills

Tools

Salesforce

CRM

Job description

As an Inside Sales Specialist, you help our sales team run smoothly and ensure customers receive a seamless experience. Your work enables Account Managers to focus on building relationships and growing the business, while you take care of the operational details that keep sales processes moving.

You will work closely with one or two Account Managers as a true team and act as the operational point of contact for your customers. You will see your impact every day, whether through smoother processes, stronger follow-up, accurate documentation or customers who get the support they need.

If you enjoy variety, connecting with people and making a visible impact in an international sales environment, this is your opportunity to help shape how we support our customers and commercial organisation.

What You’ll Do

• Prepare quotes, manage renewals and keep Salesforce accurate, complete and up to date.
• Coordinate communication and follow-up between Account Managers, internal teams and customers.
• Advise customers and colleagues on licensing models and make sure the right information is available when decisions need to be made.
• Handle security qualification forms, bid documentation and related customer documents in a complete and compliant way.
• Act as the operational point of contact for customers, taking co-ownership of the relationship together with the Account Manager.
• Identify process bottlenecks and suggest practical improvements that help the sales team work more efficiently.

Profile

• Experience in inside sales, sales support, sales coordination or a similar commercial support role.
• Strong communication skills in Dutch and English, with the ability to build effective relationships with customers and colleagues.
• Ability to coordinate activities and follow-up in a structured and reliable way.
• A proactive approach to improving processes, information flow and collaboration.
• Strong organisational skills, with the ability to manage multiple priorities while maintaining a clear overview.
• Attention to detail when working with CRM data, documentation and customer-facing processes.

We offer

• Salary range: €3,300 – €4,945 gross per month, depending on experience.
• This range reflects a good faith estimate of the expected compensation for this role, based on objective, role-related criteria.
• The total compensation package includes variable compensation and additional benefits.
• We offer a healthy work-life balance with the flexibility of hybrid working, in a collaborative and learning-oriented environment with opportunities for continuous development.
• You will benefit from structured onboarding and ongoing learning support to help you get up to speed and continue developing your skills.
• We put our people at the heart of our company and create an inspiring and safe environment that allows everyone to work, learn, live and play. You will work on challenging projects with leading clients, gaining valuable experience.

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

We may use artificial intelligence (AI) or automated tools to support parts of our recruitment process, such as application screening and candidate assessment. These tools assist our recruiters, and final employment decisions are always made by human professionals.