Sales Support Engineer (m/f/d)

RENK Group; Vlissingen; On-site; EUR 48,000 - 70,000; Full time

Benefits offered by this job

Broad responsibility

Professional team

Career development

International environment

Industry leadership

Job summary

RENK Group in Vlissingen, Netherlands, is seeking a Sales Support Engineer to be the operational and technical backbone of the commercial team. You translate customer requests into accurate quotations and drive orders from inquiry through delivery and invoicing, coordinating with sales, service, suppliers and customers.

Reporting to the Managing Director of RENK Benelux, you manage quotations, define scope, coordinate spare parts and field service, handle supplier quotes, and monitor delivery

Qualifications

• Bachelor's degree or equivalent level in mechanical/marine/mechatronics.
• Strong technical understanding with commercial awareness.
• Fluent in Dutch and English, both written and spoken.
• Experience in maritime/mechanical engineering or industrial service preferred.

Responsibilities

• Prepare quotations and coordinate technical information for the sales process.
• Serve as primary contact for customers regarding quotations, orders, delivery status, and after-sales support.
• Coordinate complete quotation process, define scope, and prepare value-based proposals.
• Coordinate spare parts and field service scope with engineering and service teams.
• Request supplier quotations, evaluate proposals, and monitor deliveries.
• Oversee order process from confirmation to invoicing and project closure.
• Keep customers informed about progress, schedules, and documentation.
• Provide first-line technical support and escalate complex issues.
• Coordinate customer claims and warranty cases with suppliers.
• Maintain accurate customer records, order backlog, and forecasts.

Skills

Mechanical engineering knowledge

Maritime engineering

Mechatronics

Customer-oriented mindset

ERP systems

Microsoft Office

Project coordination

Communication skills

Dutch language

English language

Education

Bachelor's degree in Mechanical Engineering or related field

Tools

ERP systems

Microsoft Office

Job description

Position Overview

The Sales Support Engineer is the operational and technical backbone of the commercial organization. Working closely with the Sales Engineers, Service Engineers, suppliers, and customers, you ensure that customer requests are translated into accurate quotations and efficiently executed orders.

You are responsible for coordinating the complete commercial support process-from customer inquiry and quotation to purchasing, order administration, delivery, and invoicing. Your technical understanding, attention to detail, and customer-focused approach ensure that every project is executed efficiently and professionally. The reporting line is directly to the Managing Director of RENK Benelux, while you will work closely with the global RENK Marine sales and service organization.

Key Responsibilities

• Commercial Support: Support the Sales Engineers throughout the complete sales process by preparing quotations, coordinating technical information, and ensuring timely follow-up.
• Customer Relationship Management: Serve as the primary point of contact for customers regarding quotations, orders, delivery status, and after-sales support.
• Quotation Management: Manage the complete quotation process by analysing customer requests, defining the required scope, and preparing value-based commercial proposals.
• Technical Coordination: Determine the required scope for spare parts and field service activities and coordinate internally with engineering and service departments.
• Supplier Management: Request quotations from suppliers, evaluate commercial proposals, prepare purchase orders, and monitor supplier performance and deliveries.
• Order Management: Coordinate the complete order process from order confirmation through purchasing, logistics, delivery, invoicing, and project closure.
• Customer Communication: Keep customers informed throughout the execution process regarding order progress, delivery schedules, shipping documentation, and project status.
• Technical Customer Support: Provide first-line technical support for products, spare parts, and service activities, escalating complex issues where required.
• Claims Management: Coordinate customer claims and warranty cases with suppliers and internal stakeholders to ensure timely resolution.
• Sales Administration: Maintain accurate customer records, order backlog, sales planning tools, and commercial forecasts to support efficient business operations.
• Continuous Improvement: Contribute to improving commercial processes, customer satisfaction, and operational efficiency within the organization.

Qualifications

• Educational Background: Bachelor's degree or equivalent working and thinking level in Mechanical Engineering, Maritime Engineering, Mechatronics, or another relevant technical discipline.
• Technical & Commercial Affinity: Strong technical understanding combined with commercial awareness and a customer-oriented mindset.
• Languages: Fluent in Dutch and English, both written and spoken.
• Experience: Experience in the maritime, mechanical engineering, or industrial service sector is preferred.
• Planning & Organization: Able to coordinate multiple projects simultaneously while maintaining accuracy and meeting deadlines.
• Communication Skills: Strong interpersonal and communication skills with a proactive and solution-oriented attitude.
• ERP & Office Software: Experience working with ERP systems and Microsoft Office is considered an advantage.

What We Offer

• Broad Responsibility: Own the complete commercial support process from customer inquiry to successful project completion.
• Small, Professional Team: Become part of an experienced and collaborative team where your contribution has a direct impact on customer satisfaction.
• Career Development: Access training and development opportunities within the international RENK Group.
• International Environment: Work closely with customers, suppliers, and colleagues across the global RENK Marine organization.
• Industry Leadership: Join a company recognized worldwide for its expertise in marine propulsion technology and after-sales service.

Compensation And Benefits

• More than competitive fixed monthly salary.
• Secondary employment conditions in accordance with the collective labour agreement for the Metal Working Industry (CAO Metaalbewerkingsbedrijf).
• 38 days of annual leave.
• PMT pension.
• Opportunities for professional development through internal and external training courses within the RENK Group.

If you enjoy combining technical expertise with customer interaction, are highly organized, and want to contribute to a growing, internationally operating company.