Sales Operations & Logistics Manager

Davines Group | B Corp since 2016; Deventer; Hybrid; EUR 50,000 - 73,000; Full time

Benefits offered by this job

Birthday leave

Bicycle scheme

Product ambassadorship

Mental health support

Home office setup

Equipment provided

Job summary

Davines Group is seeking a Sales Operations & Logistics Manager to lead the Customer Care team and coordinate end-to-end operations. You will manage order processing, logistics coordination, and collaboration with sales, finance, and e-commerce to improve efficiency and customer satisfaction.

The role emphasizes hands-on leadership, data-driven decisions, and continuous improvement while upholding Davines values of beauty, ethics and sustainability.

Qualifications

• 5+ years of experience in Sales Operations, Customer Care, Supply Chain or Logistics.
• Proven leadership in a fast-paced, customer-focused environment.
• Fluent in Dutch and English, written and spoken.
• Strong knowledge of customer care, order management, and logistics processes.
• Experience with ERP systems and KPI-driven reporting.

Responsibilities

• Lead and develop the Customer Care team to deliver excellent service.
• Coordinate daily operations, workload planning and task allocation.
• Monitor service levels, KPIs and ensure targets are met.
• Oversee order management, returns, credits, and invoicing support.
• Act as primary liaison with external warehouse Bleckmann and logistics partners.
• Align sales, finance, demand planning and e-commerce for operational excellence.
• Identify process improvements and drive standardization and automation where possible.

Skills

Sales operations

Customer care

Logistics

Order management

ERP systems

KPI management

Process optimization

Warehouse operations

Demand planning

Leadership

Tools

ERP systems

MS Excel

Job description

JOB MISSION

Are you ready to make a meaningful impact? We’re looking for a passionate and driven professional eager to help strengthen our Sales Operations & Logistics function while upholding our core values of beauty, ethics, and sustainability.

As our Sales Operations & Logistics Manager, you will be instrumental in ensuring the seamless execution of our end-to-end Sales Operations, Customer Care, and Logistics activities. You will play a key role in enabling operational excellence, supporting commercial growth, and delivering an outstanding customer experience that reflects the Davines Group philosophy.

In this role, you will lead and develop the Customer Care team, act as the primary operational liaison with external logistics partners, and collaborate closely with Sales, Finance, Demand Planning, E-commerce, and Marketing. Your efforts will directly contribute to efficient order fulfillment, optimized supply chain performance, and continuous process improvement, while safeguarding the values that define Davines. You will report directly to the Managing Director.

Through strong leadership, analytical thinking, and a hands‑on mindset, you will foster a culture of accountability, collaboration, and continuous improvement. In doing so, you ensure that our operations not only run smoothly, but also actively support our mission to create a Good Life for All.

What You Will Do

• Team Leadership & Coordination
• Lead, coach, and develop the Customer Care team to foster a high‑performing, customer‑focused environment.
• Coordinate daily operations, workload planning, and task allocation to ensure operational continuity.
• Monitor team performance, service levels, and KPIs, ensuring targets and deadlines are achieved.
• Support training, and employee development.
• Act as the first point of escalation for operational and customer‑related issues.
• Customer Service Excellence
• Ensure professional, timely, and solution‑oriented communication with customers and internal stakeholders.
• Oversee order management, returns, claims, complaints, contracts, and related administrative processes.
• Maintain high service standards and continuously improve customer satisfaction.
• Identify recurring customer issues and implement structural improvements.
• Support key accounts and commercial teams with operational expertise.
• Operational & Administrative Coordination
• Coordinate back‑office operations related to order processing and customer administration.
• Ensure accurate processing of customer orders, returns, credits, pricing, invoicing support, product availability, and customer master data.
• Monitor operational workflows and ensure alignment between Sales, Finance, Supply Chain, and Customer Care.
• Drive standardization and optimization of operational processes.
• Process Improvement
• Identify and implement improvements in operational and customer care processes.
• Support automation initiatives and system enhancements.
• Maintain operational procedures, documentation, and service guidelines.
• External Warehouse Management
• Act as the primary operational contact for the external warehouse partner (Bleckmann).
• Coordinate order fulfillment, delivery performance, returns, operational incidents, and logistics escalations.
• Monitor warehouse service levels and operational KPIs.
• Collaborate with logistics partners to ensure efficient and accurate order processing.
• Logistics Coordination
• Coordinate and monitor inbound and outbound logistics activities.
• Align on transportation, stock issues, and delivery performance with the BU Demand Planner.
• Ensure proactive communication on logistics‑related matters to customers and internal stakeholders.
• Contribute to continuous improvement of logistics processes.
• Internal Collaboration
• Collaborate closely with Sales, Finance, Marketing, Demand Planning, and E‑commerce to ensure operational excellence.
• Support commercial teams with operational expertise and customer insights.
• Facilitate effective communication between internal departments and logistics partners.
• External Stakeholder Management
• Build and maintain strong relationships with external warehouse and logistics partners.
• Ensure alignment on operational expectations, service levels, and continuous improvement initiatives.

Who You Are

• Years of Experience
• Minimum of 5 years of experience in Sales Operations, Customer Care, Supply Chain, Logistics, or a similar operational management role.
• Proven experience leading and developing operational or customer service teams in a fast‑paced, customer‑focused environment.
• Hard Skills
• Strong knowledge of customer care, sales operations, order management, and logistics processes.
• Experience with ERP systems, operational reporting, KPI management, and process optimization.
• Solid understanding of warehouse operations, supply chain coordination, and demand planning principles.
• Strong analytical skills with the ability to translate operational data into actionable improvements.
• Experience working in a customer‑centric, premium brand environment is considered an advantage.
• Soft Skills
• Inspiring and hands‑on leader with strong coaching and people management skills.
• Excellent communication and interpersonal skills.
• Fluent in Dutch and English, both written and spoken.
• Strong organizational and problem‑solving abilities with a proactive, solution‑oriented mindset.
• High level of emotional intelligence, resilience, and adaptability.
• Strong sense of ownership, accountability, and continuous improvement in a dynamic business environment.
• Required Core Competencies
• Operational leadership & people management
• Customer service excellence
• Sales operations & logistics coordination
• Process optimization & continuous improvement
• Cross‑functional collaboration (Sales, Finance, Marketing, Demand Planning & E‑commerce)
• Analytical thinking & data‑driven decision‑making

GOOD TO KNOW

• Salary range: There will be a gross base salary between EUR 4.500,- and EUR 6.500,- per month based on a full‑time employment contract. The final salary will be determined based on knowledge, relevant work experience, competencies, and internal equivalency.
• Bonus: Management By Objectives System – annual bonus system based on Group, Business Unit and Individual Goals
• Contract: Part‑time or full‑time employment, meaning 32 hours (80%) to 40 hours (100%) per workweek. And possibilities to work (partly) from home.
• Development: Opportunities for growth, learning, and professional development within an international organization.
• Benefits (examples):
• Annual birthday leave
• Various bicycle scheme
• Product ambassadorship
• OpenUp – Free Mental Health Support
• Work equipment such as company laptop and phone + full home‑office arrangements

WHY YOU WILL LOVE WORKING WITH US

At Davines Group, we may not be perfect, but we are dedicated to creating a supportive and inspiring environment where we grow together. We believe in the power of beauty—both in the products we create and in the way we treat the planet and people. Sustainability is at the heart of everything we do, and when you join our team, you’ll become part of a company that makes decisions with the future in mind. We value individuals who are passionate about purposeful innovation and are eager to contribute to a positive impact on the world.

OUR COMMITMENT TO EQUITY, DIVERSITY, INCLUSION, BELONGING, WELLBEING AND CARE

At Davines Group, we believe that beauty begins with people. We are committed to fostering an environment rooted in equity, diversity, inclusion, belonging, wellbeing, and care, where everyone can be fully themselves and feel seen and valued.

This commitment is embedded in how we hire, collaborate, and make decisions, as we continuously evolve our practices to ensure fair access to opportunities, reduce bias, and create conditions where everyone can thrive. This commitment reflects our ambition to do our best, with the awareness that this path is a never-ending journey of continuous learning. Learn more about our full JEDI (Justice, Equity, Diversity, Inclusion) Commitment here https://davinesgroup.com/en/our-impact/le-nostre-policy.

EQUAL EMPLOYER OPPORTUNITY

At Davines Group, we celebrate diversity and inclusiveness as core values that are integral to our Ethical Chart. We are committed to creating a workplace where everyone feels respected, valued, and empowered to be their authentic selves. Our hiring practices are free from discrimination, and we do not make employment decisions based on race, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, or any other factor unrelated to merit. We believe that a diverse team strengthens our ability to innovate and thrive.