Customer Success Agent

Wella Company; Rotterdam; On-site; EUR 32,000 - 46,000; Full time

Job summary

Wella Company is seeking a Customer Success Agent in Rotterdam to bridge between customers, account managers and internal teams. You’ll oversee orders, payments, inquiries, and ensure a smooth end-to-end service for salons, retailers, and education partners.

You’ll collaborate with Sales, Logistics and Finance, resolve issues proactively, and contribute to campaigns and process improvements while delivering an exceptional customer experience.

Qualifications

• MBO+ or Bachelor's degree or equivalent work level.
• Collaborative mindset and ability to work cross-functionally.
• Strong organizational skills in a fast-paced environment.
• Proactive attitude with ownership and accountability.
• Attention to detail and quick learner of new systems.
• Excellent communication and customer-centric approach.
• Fluent Dutch in writing and speaking; professional French.
• Experience in Customer Service or Customer Success roles.

Responsibilities

• Manage and monitor customer orders, deliveries, invoicing and payments.
• Be the first point of contact for inquiries via phone and email.
• Proactively resolve issues and handle complaints.
• Support promotions, product launches and campaigns.
• Collaborate with Sales, Logistics, Finance and external partners.
• Identify opportunities to improve processes and efficiency.
• Build long-term customer relationships and deliver exceptional service.

Skills

Customer Service

Customer Success

Dutch (Fluent)

French (Professional)

Communication

Interpersonal skills

Education

MBO+ or Bachelor's degree

Bachelor's degree

Job description

Together,WEenable individuals to look, feel, and be their true selves.

WellaCompany is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, WellaCompany and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, WellaCompany empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

As a Customer Success Agent, you act as the link between our customers, account managers and internal teams. You ensure that the entire process – from order to payment – runs smoothly and that customers can always count on excellent service.

You will be working with a diverse customer landscape, including salons, retailers, wholesalers, e-commerce partners and educational institutions.

KEY RESPONSIBILITIES

• Managing and monitoring customer orders, deliveries, invoicing and payment processes
• Acting as the first point of contact for customer enquiries by telephone and email
• Proactively resolving issues and complaints
• Supporting promotions, product launches and commercial campaigns
• Collaborating with Sales, Logistics, Finance and external partners
• Identifying opportunities for improvement and contributing to more efficient processes
• Building long-term customer relationships and delivering an optimal customer experience

QUALIFICATIONS

• A completed MBO+ or Bachelor's degree, or equivalent working and thinking level.
• A collaborative mindset and the ability to build strong relationships within cross-functional teams.
• Strong organizational skills, with the ability to effectively manage priorities in a fast-paced environment.
• A proactive attitude, taking ownership and accountability for delivering results.
• Great attention to detail and the ability to quickly learn and adapt to new systems and technologies.
• Excellent communication and interpersonal skills, with a customer‑centric approach.
• Fluent Dutch language skills, both written and spoken.
• Professional proficiency in French, both written and spoken.
• Experience in Customer Service, Customer Success, or a similar customer-facing role.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender,disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English

- Please click on thislinkto review the Notification of Equal Opportunity Rights poster