Sales Operations & Commercial Performance Analyst

Quest Search and Selection; Rotterdam, Den Haag; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid Working

Team activities

Wellbeing initiatives

Being part of a global organisation

Growth opportunities

Learning and development opportunities

Job summary

Quest Search & Selection is recruiting for a Sales Operations & Commercial Performance Analyst to support commercial performance by managing data, systems, reporting, and stakeholder insights. The role will collaborate with Sales, Product and Management within a large international organisation with a global footprint, located in Rotterdam and operating on a hybrid basis.

Key requirements include 3–5 years in a commercial/analytics role, strong Power BI/SQL/Excel skills, CRM experience (WinMore

Qualifications

• 3–5 years in a commercial support, CRM, analytics role.
• Experience with Power BI, SQL, Excel, Power Query.
• Familiarity with logistics or freight would help.
• Strong data interpretation and KPI development.

Responsibilities

• Provide data analysis and commercial insights to support Sales, Product, and Management teams.
• Develop and maintain reports, dashboards, and tools to improve commercial decision-making.
• Manage and enhance the organisation’s CRM system, ensuring it continues to meet evolving business requirements.
• Drive continuous improvement, enable data-driven decision-making, and contribute to projects that improve efficiency and commercial performance.
• Support the effective use and optimisation of the tender management platform.
• Monitor data accuracy and quality, driving user engagement through training and ongoing support.
• Coordinate and maintain regular commercial pricing and surcharge updates.
• Support wider commercial projects, process improvements, and system development initiatives.

Skills

Power BI

SQL

Excel

Power Query

Dashboards

Data Modelling

Reporting

APIs

CRM

Data Quality

Stakeholder Management

Tools

WinMore

Job description

Quest Search & Selection is currently recruiting for a large international organisation with a significant global footprint, providing end-to-end solutions and services across multiple markets. The business operates in 20 counties and ensures seamless service and efficient flow of goods within their logistical services.

This role will lead the Sales Operations & Commercial Performance Analyst, you will support commercial performance by managing and improving business systems, data, and processes, while providing reporting, insights, and system support to key stakeholders.

Responsibilities of this Sales Operations & Commercial Performance Analyst role:

• Provide data analysis and commercial insights to support Sales, Product, and Management teams.
• Develop and maintain reports, dashboards, and tools to improve commercial decision-making.
• Manage and enhance the organisation’s CRM system, ensuring it continues to meet evolving business requirements.
• Drive continuous improvement, enable data-driven decision-making, and contribute to projects that improve efficiency and commercial performance.
• Support the effective use and optimisation of the tender management platform.
• Monitor data accuracy and quality, driving user engagement through training and ongoing support.
• Coordinate and maintain regular commercial pricing and surcharge updates.
• Support wider commercial projects, process improvements, and system development initiatives.

To be successful in this Sales Operations & Commercial Performance Analyst role:

• Ideally having 3- 5 years of proven experience in a commercial support, CRM, business systems, or analytics-focused role.
• Work daily with CRM and tender management systems; experience using WinMore would be highly advantageous.
• Ideally have experience within logistics, transport, supply chain or freight forwarding but other industries will be considered.
• Strong Power BI, SQL, Excel, and Power Query skills, with experience in dashboards, data modelling, reporting, APIs, and data extraction.
• Strong analytical, problem-solving, and data-quality skills, with the ability to turn complex data into clear commercial insights and KPIs.
• Highly organised, accurate, proactive, and solution-focused, with the ability to manage competing priorities and work effectively with multiple stakeholders.

Benefits for this Sales Operations & Commercial Performance Analyst role :

• Hybrid Working
• Team activities, and wellbeing initiatives
• Being part of a global organisation
• Growth opportunities
• Learning and development opportunities