Global Head of Revenue Operations & Commercial Excellence

sa.global; Amsterdam; Hybrid; EUR 180,000 - 240,000; Full time

Job summary

sa.global, a global Microsoft partner, seeks a Global Head of Revenue Operations & Commercial Excellence to define and scale the future of our global commercial operating model. You will unify CRM, sales operations, governance, revenue forecasting, Microsoft partner compliance, and incentive management—creating a more connected, data-driven, and scalable growth engine.

You will shape how a transforming organization goes to market, improve commercial discipline, and accelerate sustainable growth.

Qualifications

• Must possess robust CRM governance and sales operations discipline.
• Strong forecasting, reporting, and governance capabilities.
• Experience with pricing governance and commercial compliance.
• Familiarity with Microsoft partner programs and incentives is a plus.

Responsibilities

• Own end-to-end sales operations and CRM governance across entities.
• Own forecasting cadence and consolidated revenue reporting for ExCo and CFO.
• Oversee pricing, discount governance, and intercompany compliance.
• Manage Microsoft Partner Desk, MPD, and incentive tracking.
• Lead incentive calculation and commission administration in collaboration with Finance and CPO.
• Set pursuit management standards and ensure alignment with a consistent sales process.
• Own technology landscape, CRM configuration, and data quality governance.
• Coordinate GTM enablement materials and readiness-to-sell processes.

Skills

CRM governance

Sales operations

Forecasting

Pricing governance

Compliance

Incentive administration

Pursuit management

Data-driven

AI in revenue ops

Tools

CRM software

BI tools

Automation tools

Job description

Location: Anywhere in Europe Working Model: Hybrid (flexible, depending on candidate location)

Job Title: Global Head of Revenue Operations & Commercial Excellence

Location: Anywhere in Europe

Working Model: Hybrid (flexible, depending on candidate location)

Reports to: Executive Committee (ExCo)

Department: Commercial/Sales

Seniority Level: Executive Leadership / Senior Leadership

Travel Requirements: Based on the business need (occasionally)

Global Head of Revenue Operations & Commercial Excellence

Who Is Sa.global

sa.global, a global Microsoft partner, specializes in delivering AI-powered, cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, software services, accounting, and homebuilding. We help over 800,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 13-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are now a 700+ member strong global organization with a presence in 22+ countries.

For more information about sa.global, please click www.saglobal.com.

ROLE PURPOSE

This is a newly created, high-visibility leadership role with the mandate to define and scale the future of our global commercial operating model. As Global Head of Revenue Operations & Commercial Excellence, you will bring together strategic ownership of CRM, sales operations, commercial governance, revenue forecasting, Microsoft partner compliance, and incentive management — creating a more connected, data-driven, and scalable approach to growth.

You will have the opportunity to shape how a transforming and ambitious organization goes to market, improve commercial discipline, and accelerate sustainable growth. Working closely with the Executive Leadership Team, CFO, and business leaders across the organization, you will establish the processes, insights, and capabilities that enable our commercial teams to perform at their best.

This is a unique opportunity to build the foundation of a world-class commercial engine — empowering teams to focus on customers, growth, and long-term success while ensuring the organization operates with clarity, consistency, and excellence.

Who Thrives In This Role

You are someone who finds satisfaction in making the machine work. You care about data integrity, process consistency, and operational reliability — not because you enjoy bureaucracy, but because you understand that disciplined commercial operations are what allow a sales organization to scale without breaking.

You are comfortable operating across multiple stakeholders and geographies without direct authority over most of them. You know how to influence through clarity, structure, and the quality of the data and processes you put in front of people. You do not need to own the strategy to have a significant impact on how it lands in market.

You have a strong bias toward automation and efficiency — you actively look for ways to replace manual reporting with system-driven insight and are energized, not threatened, by the opportunity to embed AI into revenue operations workflows.

You are pragmatic about change: you know that a new process only works if people adopt it, and you invest the time to make that happen.

If you want a role where operational excellence directly enables commercial growth — and where you build the infrastructure that an ambitious, transforming organization runs on — this is the right role for you.

Key Accountabilities

• Sales Operations & CRM Governance: Own the end-to-end sales operations function, including CRM system integrity, pipeline governance, deal stage discipline, and process adherence. Ensure the commercial infrastructure provides a single, reliable source of truth for pipeline, forecasting, and revenue reporting across all entities and verticals.
• Revenue Forecasting & Commercial Reporting: Own the forecasting cadence, methodology, and accuracy standards. Deliver consolidated revenue forecasts to ExCo and the CFO, ensuring alignment between pipeline data, financial targets, and capacity planning. Surface risks, gaps, and trends early enough to enable intervention.
• Pricing, Discount Governance & Commercial Compliance: Own the group pricing framework, discount approval processes, and commercial contract review from an operational standpoint. Ensure deal pricing and margin modelling follow established guardrails and that intercompany pricing rules are applied consistently across multi-entity deals.
• Microsoft Partner Desk & Programme Compliance: Own the operational relationship with Microsoft’s partner programmes, including partner solutions designations (MPD), co-sell registration processes, incentive tracking, and certification maintenance. Ensure sa.global meets all programme requirements and captures available benefits.
• Incentive Calculation & Commission Administration: Own the end-to-end process for calculating, validating, and administering sales incentives and variable compensation. Ensure accuracy, transparency, and timely delivery in close collaboration with Finance and the CPO.
• Pursuit Management & Sales Process Governance: Own pursuit management standards, including stage entry and exit criteria, deal review cadences, go/no-go qualification, and readiness-to-sell approval processes. Drive adoption of consistent sales methodology across all markets.
• Technology Landscape & IT Liaison: Own the commercial technology stack in partnership with IT, including CRM configuration, sales tooling, reporting platforms, and data quality governance. Define business requirements, drive adoption, and ensure systems evolve to support AI-enabled and automated revenue workflows.
• GTM Enablement Coordination: Ensure GTM enablement materials, playbooks, and training produced by the Transformation Programme Lead are operationalized into the sales motion. Own readiness-to-selling processes and demand-to-pipeline alignment between Marketing