Sales Associate Amsterdam PC

HERMES MAROQUINERIE-SELLERIE (HMS); Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Hermès in Amsterdam is seeking a Sales Associate to be the heart of in-store activities, welcoming visitors with warmth and delivering high-quality service across Hermès universes. You will adapt to each client, build lasting relationships and drive sales while upholding the brand’s elegance and standards.

You will engage with clients, develop sales across all product universes, and respond to inquiries with empathy. Fluency in Dutch and English is required; Mandarin is a plus.

Qualifications

• At least 5 years of relevant customer facing experience in luxury retail or another high-end service environment.
• A true passion for people and service.
• A team player attitude to reach a common goal and go the extra mile.
• Fluent Dutch and English; Mandarin is a plus.
• Ability to adapt to different cultures and a real sense of empathy.
• Broad interest/knowledge in topics of general culture (Arts, Travel, Literature, News...).
• Up to date on luxury market trends and social media activity.

Responsibilities

• Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times.
• Provide excellent customer service adapted to the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image.
• Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients.
• Call on current & potential customers to establish & maintain client relationships and to inform about new products & services.
• Identify & handle client enquiries and concerns.

Skills

Customer service

Team player

Empathy

Cultural adaptability

Dutch language

English language

Mandarin (bonus)

Job description

Job description

General mission

As Sales Associate you are at the heart of the activities in store. You welcome all visitors in a warm & friendly manner and you consistently deliver quality service to all our clients. You make sure to adapt to each client, identifying their needs and surprising them across the different Hermès universes. You focus on delivering high quality sales, developing strong client relationships, and delivering post-sale services.

Main activities:

• Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times

• Provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image

• Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients

• Call on current & potential customers to establish & maintain client relationship and to inform about new products & services

• Identify & handle client enquiries and concerns

What you will need :

• At least 5 years of relevant customer facing experience in luxury retail or another high-end service environment

• A true passion for people & service

• A team player attitude to reach a common goal & go the extra mile

• Fluent Dutch and English , Mandarin is a plus

• The ability to adapt to different cultures & a real sense of empathy

• Broad interest/knowledge in topics of general culture (Arts, Travel, Literature, News..)

• To be up to date on luxury market trends and social media activity

What you will find:

• An experienced team with great spirit and high standards

• A growing company with a strong family base and values

• Training adapted to your needs

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.