Sales Advisor 5-12h

& OTHER STORIES; Amsterdam; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Staff discount 20%

HIP incentive program

25 days annual leave

Employee Assistance Program

Corporate Benefits

Company pension scheme

Job summary

Weekday is looking for a friendly Sales Advisor to greet customers and embody the brand’s heart. You will provide high-level service, assist at the cash desk, fitting rooms, and floor, while replenishing stock and merchandising the latest garments.

The role emphasizes warm, proactive customer care and teamwork to create memorable shopping experiences. Prior experience isn’t mandatory; however, familiarity with fabrics and customer service is helpful.

Qualifications

• Customer-focused with a passion for delivering great service.
• Strong communication and active listening to understand needs.
• Able to engage with customers and explain products clearly.
• Willing to work varied hours, including evenings and weekends.
• Comfort with completing transactions at the cash desk.

Responsibilities

• Greet customers warmly and provide high-level service.
• Assist at cash desk, fitting rooms, and shop floor areas.
• Process deliveries, replenish stock, and merchandise garments.
• Collaborate with team to create welcoming brand experiences.
• Offer genuine assistance to uplift and inspire customers.

Skills

Customer-focused

Excellent communication

Warmth and enthusiasm

Flexibility in hours

Proactive service

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Additional Information

This is a part-time position with an average of 16 hours a week.

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Netherlands-based colleagues also receive:

• 25 days of annual leave
• Employee Assistance Program to support a healthy work-life balance
• Corporate Benefits
• Company pension scheme

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

Weekday is a creative multi-space featuring Weekday, Cheap Monday, Monki, exclusive drops, second hand and more. A mix of culture-inspired brands that evolve with the now and embrace the many true expressions of youth. Weekday is more than fashion - it's a platform for moods, moments, and culture in motion.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc