Sales Advisor 35h

Stories; Utrecht; Ibrido; EUR 17.000 - 22.000; Part-time

Vantaggi offerti da questo lavoro

Staff discount 20%

HIP program

25 days annual leave

Employee assistance program

Company pension

Descrizione del lavoro

& OTHER STORIES is seeking a Sales Advisor to greet customers, provide high‑level service, and assist across the shop floor, cash desk, and fittings. You’ll help with deliveries, stock replenishment, and merchandising, creating welcoming experiences that showcase the brand.

Experience in customer service is nice but not mandatory; strong communication and enthusiasm for fashion are valued especially for varied hours including evenings and weekends.

Competenze

• Customer-focused and committed to delivering excellent service.
• Adaptable to changing priorities and customer requests.
• Proactive and able to take initiative with quality.
• Clear communication and active listening.
• Open to feedback and growth opportunities.
• Passion for our brand and collection.
• Willing to work varied hours, including evenings and weekends.

Mansioni

• Greet customers and provide high-level service on the shop floor.
• Assist at cash desk, fittings, and deliveries.
• Replenish stock and merchandise latest garments.
• Create welcoming experiences that showcase the brand.
• Guide customers through their journey with proactive service.

Conoscenze

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Descrizione del lavoro

As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'llhave the opportunity to provide customers with high-level service at every turn. From initiating conversations toassistingat the cash desk, fitting rooms and throughout the shop floor,you'llplay a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishingstockand merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences thatshowcasethe best ofour brand. With warmth and enthusiasm,you'llguide our customers through their journey, offering genuineassistanceand proactive service to uplift and inspire. Together, in collaboration with your team,you’llcreate moments that matter.

Whilepreviousexperience in customer service and familiarity withfabricsare nice to have,they'renot mandatory.

Qualifications

Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.

Action-oriented: Proactive and driven to take initiative and get things donewith quality.

Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.

Eager to learn: Open to feedback and always looking for opportunities to grow and develop.

Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.

Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

Understandingof store operations & customer service skills frompreviousretail experience

Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

This is apart-timepositionwith a contract of 35 hours a week.

An integrity check via the warning register of thestichtingFraudeAanpakDetailhandelis part of the application procedure.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team,you’llenjoy a20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here . In addition to this,Netherlands-based colleagues also receive:

• 20% staff discount across all H&M Group brands-available both in-store and online.
• Every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
• 25 daysof annual leave
• Employee Assistance Program to support a healthy work-life balance
• Company pension scheme

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description:

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear- all equally important for the whole look.