Floor Manager 38h

Weekday; Utrecht; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Staff discount 20%

HIP program

25 days annual leave

Employee Assistance Program

Company pension

Travel allowance

Job summary

Weekday Netherlands is seeking a Floor Manager to lead a passionate team and create memorable customer experiences on the shop floor. You’ll set the tone for a welcoming, high-energy environment and ensure operations align with brand standards while driving results.

You will coach Sales Advisors, analyse sales data, support recruitment and onboarding, and step into Store Manager duties when needed. Fluent English is required; Dutch is a plus.

Qualifications

• Good knowledge of store operations & standards from retail experience.
• Customer-focused with strong service orientation.
• Product passion and ability to share enthusiasm with customers.
• Excellent communication and feedback skills.

Responsibilities

• Deliver a high level of customer service through styling advice and store experience.
• Analyze sales data and collaborate to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet standards.
• Support recruitment and onboarding for new team members.
• Identify future talent and contribute to development plans.
• Oversee daily store operations and ensure brand alignment.
• Act as a brand ambassador delivering best customer experience.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Customer-Focused

Product Passion

Eager to Learn

Excellent Communication

Adaptability & Flexibility

Fluent English

Dutch language

Job description

As a Floor Manager you’ll be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Fluent English is required; Dutch is a plus

Preferable but not mandatory

Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.

Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

This is a permanentfull-time position with a contract of 38 hours a week.

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, Netherlands-based colleagues also receive:

• 25 days of annual leave
• Employee Assistance Program to support a healthy work-life balance
• Company pension scheme
• Travel allowance

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Weekday is a creative multi-space featuring Weekday, Cheap Monday, Monki, exclusive drops, second hand and more. A mix of culture-inspired brands that evolve with the now and embrace the many true expressions of youth. Weekday is more than fashion - it's a platform for moods, moments, and culture in motion.