Sales Advisor 35h

& Other Stories; Utrecht; Presencial; EUR 18 000 - 22 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

20% staff discount

HIP incentive program

25 days annual leave

Employee Assistance Program

Corporate Benefits

Company pension scheme

Resumo da oferta

& OTHER STORIES is seeking a Sales Advisor to welcome customers and embody the heart of our brand. You will provide high-level service at every turn, from conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, while processing deliveries and merchandising the latest garments.

With warmth and enthusiasm, you’ll guide customers through their journey and collaborate with your team to create memorable moments.

Qualificações

• Customer-focused and committed to delivering excellent service.
• Adaptable and responsive to changing priorities and requests.
• Proactive and driven to take initiative with quality.
• Clear communicator with active listening to understand needs.
• Open to feedback and eager to grow within the role.

Responsabilidades

• Greet customers and provide high level service on the shop floor.
• Initiate conversations, assist at the cash desk, fitting rooms and floor.
• Process deliveries and replenish stock; merchandise latest garments.
• Collaborate with team to create welcoming, inspiring shopping experiences.

Conhecimentos

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English language skills

Descrição da oferta de emprego

Company Description

Job Description

As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'llhave the opportunity to provide customers with high-level service at every turn. From initiating conversations toassistingat the cash desk, fitting rooms and throughout the shop floor,you'llplay a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishingstockand merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences thatshowcasethe best ofour brand. With warmth and enthusiasm,you'llguide our customers through their journey, offering genuineassistanceand proactive service to uplift and inspire. Together, in collaboration with your team,you’llcreate moments that matter.

Whilepreviousexperience in customer service and familiarity withfabricsare nice to have,they'renot mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

• Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.

• Action-oriented: Proactive and driven to take initiative and get things donewith quality.

• Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.

• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.

• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.

• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

• English language skills

Preferable but not mandatory

• Understandingof store operations & customer service skills frompreviousretail experience

• Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

This is apart-timepositionwitha contract of 35 hours a week.

An integrity check via the warning register of thestichtingFraudeAanpakDetailhandelis part of the application procedure.

Benefits:

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team,you’llenjoy a20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Programhere.

In addition to this,Netherlands-based colleagues also receive:

• 25 daysof annual leave

• Employee Assistance Program to support a healthy work-life balance

• Corporate Benefits

• Company pension scheme

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description:

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear- all equally important for the whole look.