Sales Advisor 21h

ARKET; Den Haag; On-site; EUR 18,000 - 24,000; Part time

Benefits offered by this job

20% staff discount

HIP (Incentive Program)

Employee Assistance Program

Corporate Benefits

Company pension scheme

25 days annual leave

Job summary

ARKET is seeking a Sales Advisor for a part-time position in Den Haag, Netherlands. You will greet customers, assist at the cash desk, fitting rooms, and floor, while processing deliveries and merchandising latest garments. You’ll contribute to a welcoming shopping experience with warmth and proactive service.

Previous experience is nice but not mandatory; 21 hours per week, with opportunities to learn and grow within the ARKET brand. Includes staff benefits and a supportive team environment.

Qualifications

• Customer-focused with commitment to delivering excellent service.
• Adaptable and responsive to changing priorities and requests.
• Clear communication and active listening to understand others' needs.
• Willingness to learn and grow within the brand and role.
• Passion for the ARket brand and collection.

Responsibilities

• Greet customers and provide high-level service on the shop floor.
• Assist at cash desk, fitting rooms and throughout the shop floor.
• Process deliveries, replenish stock and merchandise latest garments.
• Collaborate with team to create welcoming experiences and moments that matter.

Skills

Customer-focused

Adaptable

Strong communicator

Eager to learn

Brand enthusiast

Flexible schedule

English proficiency

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is a part-time position with a contract of 21 hours a week. An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

Benefits:

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Netherlands-based colleagues also receive:

• 25 days of annual leave
• Employee Assistance Program to support a healthy work-life balance
• Corporate Benefits
• Company pension scheme

Inclusion & Diversity:

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description:

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.