Sales Advisor 16h

& Other Stories; Utrecht; On-site; EUR 14,000 - 18,000; Part time

Benefits offered by this job

Staff discount across H&M Group

HIP – Incentive program

25 days annual leave

Employee Assistance Program

Corporate Benefits

Company pension scheme

Job summary

& OTHER STORIES in Utrecht is seeking a Sales Advisor to greet customers and embody the heart of our brand. You will provide high-level service, assist at the cash desk, and help on the shop floor, fitting rooms, and with deliveries and stock replenishment.

Your warmth and proactive approach will elevate every shopper's journey. Previous retail experience is helpful but not mandatory; English skills are required.

Qualifications

• Customer-focused and committed to delivering excellent service.
• Adaptable and flexible to changing priorities and customer requests.
• Action-oriented with initiative and quality focus.
• Strong communication and active listening to understand others' needs.
• Eager to learn and respond to feedback.
• Brand enthusiasm and passion for our collection.
• Schedule flexibility to work evenings and weekends.
• English language skills.

Responsibilities

• Greet customers and provide high-level service on the shop floor.
• Assist at cash desk, fitting rooms, and throughout the store.
• Process deliveries, replenish stock, and merchandise latest garments.
• Create welcoming experiences that showcase the brand.
• Guide customers through their journey with proactive service.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English language skills

Job description

Company Description

Job Description

As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'llhave the opportunity to provide customers with high-level service at every turn. From initiating conversations toassistingat the cash desk, fitting rooms and throughout the shop floor,you'llplay a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishingstockand merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences thatshowcasethe best ofour brand. With warmth and enthusiasm,you'llguide our customers through their journey, offering genuineassistanceand proactive service to uplift and inspire. Together, in collaboration with your team,you’llcreate moments that matter.

Whilepreviousexperience in customer service and familiarity withfabricsare nice to have,they'renot mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

• Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.

• Action-oriented: Proactive and driven to take initiative and get things donewith quality.

• Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.

• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.

• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.

• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

• English language skills

Preferable but not mandatory

• Understandingof store operations & customer service skills frompreviousretail experience

• Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

This is apart-timepositionwith a contract of 16hours a week.

An integrity check via the warning register of thestichtingFraudeAanpakDetailhandelis part of the application procedure.

Benefits

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team,you’llenjoy a20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Programhere.

In addition to this,Netherlands-based colleagues also receive:

• 25 daysof annual leave

• Employee Assistance Program to support a healthy work-life balance

• Corporate Benefits

• Company pension scheme

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear- all equally important for the whole look.