SaaS Onboarding Architect for Go-Live

SOUS; Amsterdam; On-site; Confidential; Full time

Benefits offered by this job

Competitive Salary

Flexibility when possible

High-impact mission

Passion-driven team

Job summary

A leading food tech company in Amsterdam seeks an Onboarding Specialist to guide new merchants through a seamless onboarding experience. You will manage the onboarding process, improve efficiency, and ensure merchants understand each step. The ideal candidate has experience in customer success or onboarding, is highly organized, and fluent in Dutch and English. Join a passionate team committed to redefining success in the food & beverage industry.

Qualifications

• Experience in onboarding, account setup, or customer success.
• Comfort in guiding structured setup processes.
• Ability to balance speed, quality, and customer experience.

Responsibilities

• Manage new merchant onboarding from signed deal to launch.
• Improve onboarding processes and reduce friction.
• Ensure clear communication with customers and teams.

Skills

Customer success management

Onboarding processes

Organizational skills

Proactive problem solving

Fluent in Dutch and English

Tools

HubSpot

Stripe

Shopify

Job description

A leading food tech company in Amsterdam seeks an Onboarding Specialist to guide new merchants through a seamless onboarding experience. You will manage the onboarding process, improve efficiency, and ensure merchants understand each step. The ideal candidate has experience in customer success or onboarding, is highly organized, and fluent in Dutch and English. Join a passionate team committed to redefining success in the food & beverage industry.