Customer Success Intern: Onboarding & Automation

OpenUp; Amsterdam; On-site; EUR 13,392 - 17,856; Full time

Job summary

A mental health services organization in Amsterdam is looking for a Customer Success Intern. The role involves designing scalable onboarding flows, creating activation materials for HR teams, and analyzing support patterns. Candidates should be pursuing a degree in Business, Communication, or Psychology, and must communicate well in Dutch and English. This internship lasts 6-7 months and offers hands-on experience from day one.

Qualifications

• Currently studying towards an HBO or WO degree, preferably in Business, Communication, Psychology, or a related field.
• A structured, analytical mindset — you think in processes and spot what's inefficient.
• Clear communicator in both Dutch and English, written and spoken.

Responsibilities

• Help design and document a scalable, automation-first onboarding flow for SMB clients.
• Create ready-to-use activation materials for HR teams and employees.
• Analyse inbound support patterns to identify recurring questions.

Skills

Structured, analytical mindset

Proactive identification of tasks

Clear communication in Dutch and English

Familiarity with Notion, Google Workspace

Education

HBO or WO degree in Business, Communication, Psychology, or related field

Job description

A mental health services organization in Amsterdam is looking for a Customer Success Intern. The role involves designing scalable onboarding flows, creating activation materials for HR teams, and analyzing support patterns. Candidates should be pursuing a degree in Business, Communication, or Psychology, and must communicate well in Dutch and English. This internship lasts 6-7 months and offers hands-on experience from day one.