Merchant Growth & Success Leader

SOUS; Amsterdam; On-site; Confidential; Full time

Benefits offered by this job

Competitive Salary

Flexibility

Passion-Driven Team

High Impact

Job summary

A fast-growing tech company in Amsterdam is seeking a Merchant Success Manager to build and lead the function that ensures merchants succeed across onboarding, activation, retention, and growth. The ideal candidate has strong experience in customer success and is skilled at creating processes and teams from scratch. With a competitive salary and flexibility in work arrangements, this role offers a chance to make a significant impact in the food and beverage sector.

Qualifications

• Strong experience in Merchant Success, Customer Success, Account Management, or Growth in a fast-moving environment.
• Proficient in building structure, coaching people, and creating accountability.
• Ability to own both strategy and execution.

Responsibilities

• Own the full Merchant Success function across onboarding, activation, retention, and growth.
• Manage merchants from onboarding through activation and ongoing success.
• Identify opportunities to increase merchant retention, platform adoption, and revenue growth.

Skills

Leadership and Ownership

Commercial Mindset

Builder Mentality

Data-driven

Tools

HubSpot

Stripe

Shopify

Job description

A fast-growing tech company in Amsterdam is seeking a Merchant Success Manager to build and lead the function that ensures merchants succeed across onboarding, activation, retention, and growth. The ideal candidate has strong experience in customer success and is skilled at creating processes and teams from scratch. With a competitive salary and flexibility in work arrangements, this role offers a chance to make a significant impact in the food and beverage sector.