SaaS Support Specialist (Dutch/English) — Hybrid

Orisha; Zwolle; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid & flexible work arrangements

Travel allowance

Pension plan

Job summary

Orisha is hiring a Customer Support Specialist (Level 1) to assist daily users of the Tweakwise SaaS product from Zwolle, NL. You will serve as the bridge between customers and product, handling inquiries, triaging issues, and documenting improvements for the team.

You will use Intercom/HubSpot for tickets, create helpful content, and collaborate with L2 support and Product to shape the roadmap. This is a full-time, 1-year contract with hybrid work options.

Qualifications

• 1 to 3 years of experience in a customer-facing or technical support role.
• Hands-on experience with ticketing and CRM tools (Intercom or HubSpot, or equivalent).
• Fluent in Dutch and English for daily interactions with clients and teams.
• Empathetic, patient, and customer-service driven.

Responsibilities

• Frontline engagement: handle inquiries via email, chat, phone, and tickets with SLAs.
• Diagnosis & resolution: triage issues and guide users through steps to resolve.
• Escalation & product synergy: document incidents and feature requests for L2/Product teams.
• CRM & ticketing management: maintain records in Intercom and HubSpot.
• Content creation: write support articles and produce feature videos with AI tools.

Skills

Customer-facing experience

CRM tools (Intercom/HubSpot)

Dutch and English fluent

Empathetic and patient

Organized and process-focused

Tools

Intercom

HubSpot

Job description

Orisha is hiring a Customer Support Specialist (Level 1) to assist daily users of the Tweakwise SaaS product from Zwolle, NL. You will serve as the bridge between customers and product, handling inquiries, triaging issues, and documenting improvements for the team.

You will use Intercom/HubSpot for tickets, create helpful content, and collaborate with L2 support and Product to shape the roadmap. This is a full-time, 1-year contract with hybrid work options.