SaaS Customer Support Specialist - Remote & Flexible Hours

Jouwweb; Eindhoven; Hybrid; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Learning budget

Pension plan

Team day Strijp-S

Bonuses on targets

Job summary

JouwWeb (Webador) is seeking a Customer Support Employee to help small business owners build an online presence and improve our knowledge base and product copy. You will handle Zendesk inquiries, write support content, and work with product and content teams to reduce recurring questions and improve the customer journey.

We value proactive, data-driven teammates who thrive in a focused, low-meeting environment.

Qualifications

• Bachelor's level of working and thinking.
• At least 2 years of experience in a support role within a SaaS, tech, or digital environment.
• Available for 32 to 40 hours per week.
• Strong command of English; fluency in a second European language is a big advantage.
• You are proactive, data-informed, self-driven, and focused on simplicity.

Responsibilities

• Answer incoming customer inquiries via Zendesk.
• Identify improvements in help content, onboarding, and the customer journey.
• Maintain and strengthen presence on online review platforms.
• Write, edit, and localize support articles and emails.
• Collaborate with content, product, and dev teams to resolve bugs and improve UX.
• Analyze recurring feedback to optimize support processes.

Skills

Customer support

English fluency

SaaS experience

Education

Bachelor's degree

Tools

Zendesk

CMS (Webador/JouwWeb)

Job description

JouwWeb (Webador) is seeking a Customer Support Employee to help small business owners build an online presence and improve our knowledge base and product copy. You will handle Zendesk inquiries, write support content, and work with product and content teams to reduce recurring questions and improve the customer journey.

We value proactive, data-driven teammates who thrive in a focused, low-meeting environment.