Customer Experience Specialist – SaaS Support

Rentman; Utrecht; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

8% holiday allowance

13th month bonus

25 vacation days

Pension plan

Training budget

OpenUp access

Job summary

Rentman in Utrecht is hiring a Customer Support Specialist to help customers get the most out of the Rentman platform. You will be the first point of contact, resolving queries via Zendesk and guiding users through issues to ensure quick, high-quality assistance.

You will become a product expert, advocate for customers, and collaborate with the broader team to improve experiences. 1 year in customer-facing work and multilingual abilities are valued in this role.

Qualifications

• 1 year of experience in a customer-facing role.
• English fluency, plus two of French, Dutch, or German; both spoken and written.
• Ability to troubleshoot problems, find answers for customers, and articulate complex solutions clearly.
• Team-first mentality and willingness to support teammates.
• Ability to work in a fast-paced environment and keep up with weekly Rentman updates.
• Ability to collaborate cross-functionally to translate customer requirements into internal feedback.
• Tech savviness and passion for technology.

Responsibilities

• Provide our users with an outstanding customer experience, taking ownership of issues and proactively offering solutions.
• Analyze and respond to queries via Zendesk (email & chat) and handle calls via Aircall.
• Become a power user, stay updated with product changes, and route complex cases to Product.
• Escalate internal cases effectively to reach clear resolutions.
• Collaborate with the Customer Experience team on goals and business objectives.
• Contribute to the internal knowledge base in Confluence and share updates within the team.
• Attend regular team meetings to discuss ongoing projects and process improvements.
• Onboard new Rentman employees during shadowing in Support.

Skills

Customer support

English fluency

Multilingual (FR/DUT/GER)

Troubleshooting

Team player

Cross-functional collaboration

Tech savviness

Tools

Zendesk

Jira

Job description

Rentman in Utrecht is hiring a Customer Support Specialist to help customers get the most out of the Rentman platform. You will be the first point of contact, resolving queries via Zendesk and guiding users through issues to ensure quick, high-quality assistance.

You will become a product expert, advocate for customers, and collaborate with the broader team to improve experiences. 1 year in customer-facing work and multilingual abilities are valued in this role.