Rooms Division Manager - Full-time - NH Maastricht

NH Hotel Group; Maastricht; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

End-of-year bonus

Family discounts

Career growth

Training courses

Refer-a-Friend

Discounts 30%

Team events

Competitive salary

Job summary

NH Hotels & Resorts in Maastricht seeks a Rooms Division Manager to lead the Front Office and Housekeeping teams, driving service excellence and a guest-centric culture. You will shape the daily operations and coach the team to deliver memorable experiences aligned with NH standards.

You will oversee development of the hotel strategy, monitor KPIs, and ensure budgets and revenue targets are achieved. This role reports to the Hotel Manager and requires hands-on leadership across guest services

Qualifications

• At least 3 years in a senior management role in a mid/upscale hotel.
• Experience leading teams.
• Solution-driven with decisive, moment-to-moment decisions.
• Balanced track record in commercial results and team development.
• Strong organizational and analytical skills.
• Mature, attentive leader with drive.
• Fluent in English and Dutch.

Responsibilities

• Lead Front Office and Housekeeping daily operations.
• Develop and manage hotel strategy aligned with NH standards and KPIs.
• Oversee budgeting, revenue, and GOP targets; analyze data for strategic decisions.
• Serve as main guest contact and ensure guest experiences meet NH standards.

Skills

Team leadership

People management

Strategic planning

English and Dutch proficiency

Job description

Join our team at NH Hotels & Resorts, a global leader in upscale & midscale hospitality, renowned for exceptional service and facilities. You will have the opportunity to provide guests with reliable experiences that combine value, location and your own human touch.

Are you the new Rooms Division Manager with a passion for the world of hospitality?

Your Benefits at NH Hotels

• End-of-year bonus of up to 100% of your monthly gross salary.
• Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%.
• Opportunities to grow and develop within Minor Hotels, both in the Netherlands and internationally.
• Free online & offline training courses through our own Minor Hotels University.
• €500 Refer-a-Friend bonus for successful referrals.
• 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers.
• Regular team events, celebrations, trips and holiday parties.
• Competitive salary based on your experience, starting from Horeca CLA Scale 9.

Your Role at a Glance

As the Rooms Division Manager, you will be responsible for effectively leading and managing the day-to-day operational activities of the Front Office team and Housekeeping. With a hands-on leadership style, you motivate, coach, and develop your team to deliver consistent quality and memorable service. A major focus of this role is supporting the continuous development of the team, ensuring they have the skills and knowledge to deliver exceptional guest experiences.

You will oversee the development and management of the hotel strategy, ensuring that experiences are aligned with NH standards and KPIs, as well as initiating, enhancing, and implementing the products and services that NH Maastricht has to offer. You closely monitor service standards, guest satisfaction, and upselling performance, always looking for opportunities to improve results.

Furthermore, you will be involved in managing the annual budget, delivering the set revenue and GOP targets, and collating and analyzing data to support strategic decision making. In this role, you act as the main point of contact for guest-related matters and take care of the day-to-day operations in the rooms department. You will report to the Hotel Manager.

What Makes You a Great Fit

• At least 3 years working experience in a senior management role in a mid/upscale property.
• Experience in leading teams.
• You have a solution-driven mindset and can make and take decisions in the moment.
• A balanced track record in commercial results, quality, and developing teams.
• Focused on results in terms of finance and quality.
• Excellent organizational and analytical skills.
• You are a mature leader, listener, and equally ambitious and driven to get the job done through your team.
• You are proficient in English and Dutch.