Desk Manager - Full-time - NH Amsterdam Leidseplein

Hesperia group; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Employee hotel rates

F&B discounts

Team events

Global career growth

Job summary

NH Hotels & Resorts in Amsterdam is seeking a friendly Front Office receptionist to welcome international guests from check-in to check-out. You will manage arrivals, handle inquiries, and ensure a smooth start to every stay.

You will work with a team in a fast-paced environment, using computer systems to process reservations and communications, with Dutch and English proficiency and a customer-first mindset. The role offers training, team events, and opportunities to grow within the company.

Qualifications

• Experience as a receptionist or front office role is preferred.
• Fluent in Dutch and English, both spoken and written.
• Accurate, with good numeracy and computer skills.

Responsibilities

• Greet guests and manage check-in/check-out at the front desk.
• Handle guest inquiries, requests and incoming emails.
• Coordinate with other departments to ensure smooth operations.
• Maintain orderly front desk and assist with reservations as needed.

Skills

Customer service

Bilingual Dutch/English

Attention to detail

Computer literacy

Tools

Hotel computer systems

Job description

Location

Amsterdam, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 6.

Your Role at a Glance

06:45You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
07:00You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
08:00You have checked today's arrivals and communicated the details to the other departments.
10:00In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests pending to check out and continue with your checklist until all is done.
14:00You make sure the handover is updated for the evening shift.
14:45The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
15:00Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You are a ‘Natural Host’ and have some years’ experience as a receptionist. Experience as a Desk Manager/Shift Leader/Supervisor is an advantage;
• You are good at setting priorities, you have a good command of the Dutch and English language, you are accurate, and knowledge of computer systems is a plus;
• You enjoy variety in your work and working hours and working in a team gives you energy.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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