Housekeeping Quality & Coordination Manager - Full-time - NH Maastricht

Minor Hotels Europe and Americas; Maastricht; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Free training

End of year bonus

Employee discounts

Team building events

Career growth opportunities

Job summary

A leading hotel group in Maastricht is looking for a Housekeeping Quality & Coordination Manager to supervise room attendants, ensure cleanliness, and uphold quality standards. The ideal candidate should be detail-oriented, fluent in English, and have experience in housekeeping team leadership. You will also manage inventory and perform administrative tasks. This role offers significant growth opportunities within the company and various employee benefits.

Qualifications

• Experience in leading a team in the housekeeping department.
• Fluency in English; a second language is an advantage.
• Ability to motivate team members.
• Strong communication across cultures.

Responsibilities

• Supervise a team of room attendants.
• Ensure compliance with quality standards and hygiene regulations.
• Manage operational tasks and stock management.
• Act as the link between the hotel and cleaning companies.

Skills

Team leadership

Detail-oriented

Customer service

Multilingual (English + another language)

Job description

As a Housekeeping Quality & Coordination Manager (f/m/d) you are responsible for supervising a team of room attendants and ensuring that the quality of the hotel is maintained and enhanced according to hotel policies, industry regulations, and hygiene standards.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 6.

Your Role at a Glance

As Housekeeping Quality & Coordination Manager you are responsible for managing the operational tasks of the department. Your main responsibility is to ensure that the rooms and public areas are spotlessly clean and that NH Hotel Group's quality standards are applied and monitored. You are the linking pin between the hotel and the cleaning companies, you perform administrative tasks, you ensure correct stock management, and you immediately apply your knowledge of the field of human resources into practice. A true dynamic function!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests.
• You get energized by interacting with colleagues and guests from different cultures, you have a positive mindset and an eye for detail.
• You fluently speak and write English; a second language is an advantage.
• You have experience in leading a team in the housekeeping department.
• You find it a challenge to motivate your team and always strive for the best result.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.