Customer Success Acct Manager, EU

F-Prime Capital; Netherlands; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Hybrid in-person and remote work

Generous medical and dental coverage

Robots galore

Job summary

RightHand Robotics is seeking a Customer Success Account Manager for Europe and remote sites to ensure successful onboarding and ongoing value delivery. You will work with engineering, deployment, and support teams to translate customer needs into actions that improve performance and satisfaction.

The role requires delivering client-facing training, monitoring account health with data analytics, and driving continuous improvement while traveling as project timings require.

Qualifications

• 3+ years of data analytics for logistics/warehouse operations and/or project management/deployment.
• Experience with warehouse operations and preferably each-pick material flows.
• Familiarity with warehouse/manufacturing automation equipment.
• Excellent public speaking, writing, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Self-motivated with a bias for action.
• Experience delivering client-facing technical training.

Responsibilities

• Act as the central point of contact between RHR and customers/partners after orders are placed to ensure project success.
• Monitor and translate customer needs to engineering, operations, deployment and support teams to prioritize actions for satisfaction.
• Coordinate internal and external project management meetings until performance and satisfaction goals are met.
• Track and present project updates to senior management.
• Conduct in-person and web-based customer onboarding training.
• Track system performance to monitor account health.
• Use data-driven analytics to steer customers toward improvements.
• Develop process improvements to elevate the customer experience.

Skills

Data analytics

Logistics operations

Project management

Public speaking

Interpersonal skills

Training delivery

Self-motivated

Problem solving

Client-facing

Multilingual optional

Education

BA/BS Preferred

Job description

Title: Customer Success Account Manager (EU)

Location: Europe/ Remote

Direct Report: Brian Campbell

Customer Success Account Manager

RightHand Robotics (RHR) is reshaping order fulfillment processes by automating item handling in e-commerce, apparel, pharma, health & beauty, grocery, third party logistics (3PL) and other industries. RHR’s technology is a software-driven, hardware-enabled solution that enables our robots to fulfill orders by picking and placing everyday items, even those that it has never seen before.

RHR is experiencing strong demand for our product, RightPick, in both the US and international markets. We are looking to grow our team with Customer Success Account Managers. This role works closely with the RHR solutions, engineering, support and deployment teams to provide an exceptional technical onboarding and ongoing continuous improvement experience for our customers to allow our systems to reach their ultimate performance metrics and provide ongoing value for our customers. The ideal candidate must be comfortable wearing multiple hats and owning the ramp up and performance refinement phases of our projects- this is not a retroactive support / account role. We like to say the mission of this role is to make customers fall in love with our robots.

You will:

• Act as the consistent central point of contact between RHR and our customers/partners, after orders are placed, to ensure project success.
• Monitor and translate customer needs to the engineering, operations, deployment and support teams at RHR to prioritize appropriate actions to achieve customer satisfaction
• Coordinate internal and external project management meetings until project meets customer performance and satisfaction goals
• Track and present project updates on a routine basis to senior management
• Conduct both in-person and web-based customer onboarding training
• Track routine and proactive system performance to monitor account health.
• Use data driven analytics to steer customer toward the right areas for improvement
• Develop process improvements, focusing on smarter, more efficient ways to elevate the customer experience.
• Travel on average 25-33% (will fluctuate higher and lower depending on project timings)

You have:

• 3+ years of data analytics for logistics/warehouse operations AND/OR project management/deployment
• Experience with warehouse operations and preferably each-pick material flows
• At minimum, familiarity with warehouse/manufacturing automation equipment
• Excellent public speaking, writing, presentation, and interpersonal skills
• Strong analytical and problem-solving skills
• Self-motivated with a bias for action
• Experience delivering client-facing technical training
• BA/BS Preferred

Bonus

• Experience with warehouse automation and understanding of system integrators in the industry
• Fluent in multiple languages
• Industrial engineering background
• Six sigma certified and/or experience with continuous improvement initiatives

We offer:

• The opportunity to make an immediate and visible impact in a frontier industry with lots of potential for growth.
• Passionate teammates.
• Flexible vacation and work schedule.
• 401(k)
• Hybrid in-person and remote work environment
• Generous premium coverage for medical and dental plans.
• Robots, galore!