Revenue Operations Manager

TOPdesk; Delft; On-site; EUR 90,000 - 130,000; Full time

Job summary

TOPdesk seeks a RevOps professional to act as operational right hand to commercial leaders. You will run forecast cadence, own RevOps relationships with regional leaders, and ensure a clean pipeline for planning.

You will manage a small team (3-4 specialists) delivering data-backed analyses, dashboards, and insights to hit targets while maintaining CRM hygiene and GDPR compliance across EMEA.

Qualifications

• Experience leading RevOps for sales, marketing, and CS.
• Proven ability to run forecast cadence and present conclusions.

Responsibilities

• Own weekly, monthly, quarterly forecast process and consolidate inputs.
• Surface pipeline risk with recommendations.
• Lead 3-4 direct reports and manage attainment dashboards.
• Maintain funnel metrics and CRM hygiene across regions.

Skills

Forecasting

Pipeline management

Stakeholder partnership

CRM data analysis

Tools

ZoomInfo

Clay

Salesforce

Job description

Company Description

TOPdesk is an international software company specializing in service management, employing over 700 people across 8 countries and serving more than 5,000 customers worldwide .What truly sets us apart is our people. They are the heart of our company. Our diverse team comprises individuals from various academic backgrounds, with and without disabilities, and from a multitude of cultural backgrounds. While each team member brings their own expertise, we thrive as a team. We are dedicated to providing exceptional service to our customers.At TOPdesk, we believe in creating an inclusive and supportive work environment where everyone can grow and contribute their best.

Company Description

TOPdesk is an international software company specializing in service management, employing over 700 people across 8 countries and serving more than 5,000 customers worldwide .What truly sets us apart is our people. They are the heart of our company. Our diverse team comprises individuals from various academic backgrounds, with and without disabilities, and from a multitude of cultural backgrounds. While each team member brings their own expertise, we thrive as a team. We are dedicated to providing exceptional service to our customers.At TOPdesk, we believe in creating an inclusive and supportive work environment where everyone can grow and contribute their best.

Job Description

About the role

You'll be the operational right hand to TOPdesk's commercial leaders. The person sales, marketing, and CS leadership trust to tell them where the business stands, what's at risk, and how to hit their numbers. You run the forecast cadence, own the RevOps relationship with regional leaders, and make sure your team of 3-4 delivers clean pipeline data and the analyses that feed planning.

This is a role for someone who lives in the numbers, can pressure-test the forecast, and brings enough process rigour to make the operational side run without heroics. The goal is that every commercial leader feels they have a RevOps partner genuinely invested in helping them hit their targets.

What You'll Personally Own

Stakeholder partnership and commercial support

• Run the weekly, monthly, and quarterly forecast process: facilitate calls with sales leadership, consolidate inputs, and present conclusions, not just data
• Surface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off
• Be the primary RevOps contact for regional and segment sales leaders; show up in their forecast calls, understand their targets, and remove operational friction before it becomes a problem
• Own the inputs the VP needs for annual planning, budget conversations, and leadership reviews; partner with Finance and HR on quota-setting, capacity planning, ramp structures, and SPIFs

Lead quality standards

• In partnership with the VP, maintain funnel metrics definitions, thresholds and disqualification criteria alongside marketing, BDR/BDM, AM & CSM leadership
• Own the strategy and vendor decisions for the enrichment and prospecting stack (ZoomInfo, Clay, or equivalent)

Commissions

• Own commission plan logic and maintain plan documentation; partner with the RevOps commissions analyst on payout calculation and processing
• Primary point of contact for plan questions and disputes; elevate edge cases to VP as needed
• Contribute to the evaluation and eventual implementation of dedicated comp tooling (planned 2027)

What Your Team Executes (3-4 Direct Reports)

Forecasting and pipeline operations

• Build and maintain forecast models; track accuracy over time and embed best practices (coverage ratios, commit vs. best case discipline, stage entry/exit criteria)
• Monitor pipeline health metrics, coverage, conversion, velocity, slippage and maintain early-warning signals for at-risk regions and segments
• Build and maintain attainment dashboards, leaderboards, and gamification tools that reinforce CRM hygiene and forecast submission discipline

Lead quality operations

• Manage the enrichment stack day-to-day: data quality, suppression lists, and GDPR compliance across EMEA markets
• Run regular lead quality reviews; surface ICP drift, coverage gaps, and conversion trends across the funnel

Reporting and dashboards

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