Revenue Operations Manager

Topdesk-7; Delft; Hybrid; EUR 837,000 - 1,058,000; Full time

Benefits offered by this job

Hybrid work environment

Personal development program (10 to 20

Excellent employment conditions

Job summary

TOPdesk is seeking a RevOps professional to be the operational right hand to our commercial leaders in the Netherlands. You will run forecast cadences, own the RevOps relationship with regional leaders, and ensure a 3–4 person team delivers clean pipeline data and analyses feeding planning.

You will partner with Finance and HR on quota setting, capacity planning, and ramp structures while maintaining funnel definitions and KPI dashboards. This role is hybrid with strong growth opportunities.

Qualifications

• 3-6 years in Revenue Operations, Sales Operations, GTM Strategy or FP&A.
• Experience owning a trusted forecast and improving its accuracy.
• Close collaboration with FP&A is expected.
• B2B SaaS or recurring revenue with subscription metrics knowledge.

Responsibilities

• Run weekly, monthly, and quarterly forecast processes with sales leadership.
• Surface pipeline risk and propose actions to address it.
• Be primary RevOps contact for regional/segment leaders and remove friction.
• Own inputs for annual planning, budgeting, and leadership reviews with Finance/HR.

Skills

Forecasting

Sales Operations

GTM Strategy

FP&A

Salesforce reporting

Excel modelling

Tools

Salesforce

Job description

• Compensation: EUR 6250 - EUR 7900 - monthly

Company Description

TOPdesk is an international software company specializing in service management, employing over 700 people across 8 countries and serving more than 5,000 customers worldwide .What truly sets us apart is our people. They are the heart of our company. Our diverse team comprises individuals from various academic backgrounds, with and without disabilities, and from a multitude of cultural backgrounds. While each team member brings their own expertise, we thrive as a team. We are dedicated to providing exceptional service to our customers.At TOPdesk, we believe in creating an inclusive and supportive work environment where everyone can grow and contribute their best.

Job Description

About the role:

You’ll be the operational right hand toTOPdesk'scommercial leaders.The personsales, marketing, and CS leadership trust to tell them where the business stands, what's at risk, and how to hit their numbers. You run the forecast cadence, own theRevOpsrelationship with regional leaders, and make sure your team of 3–4 delivers clean pipeline data and the analyses that feed planning.

This is a role for someone who lives in the numbers, can pressure-test the forecast, and brings enough processrigourto make the operational side run without heroics.The goal is that every commercial leader feels they have aRevOpspartner genuinely invested in helping them hit their targets.

What You’ll Personally Own

Stakeholder partnership and commercial support

• Run the weekly, monthly, and quarterly forecast process: facilitate calls with sales leadership, consolidate inputs, and present conclusions, not just data
• Surface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off
• Be the primaryRevOpscontact for regional and segment sales leaders; show up in their forecast calls, understand their targets, and remove operational friction before it becomes a problem
• Own the inputs the VP needs for annual planning, budget conversations, and leadership reviews; partner with Finance and HR on quota-setting, capacity planning, ramp structures, and SPIFs

Lead quality standards

• In partnership with the VP, maintain funnel metrics definitions, thresholds and disqualification criteria alongside marketing, BDR/BDM, AM & CSM leadership
• Own the strategy and vendor decisions for the enrichment and prospecting stack (ZoomInfo, Clay, or equivalent)

Commissions

• Own commission plan logic and maintain plan documentation; partner with theRevOpscommissions analyst on payout calculation and processing
• Primary point of contact for plan questions and disputes; elevate edge cases to VP as needed
• Contribute to the evaluation and eventual implementation of dedicated comp tooling (planned 2027)

What Your Team Executes (3–4 Direct Reports)

Forecasting and pipeline operations

• Build and maintain forecast models; track accuracy over time and embed best practices (coverage ratios, commit vs. best case discipline, stage entry/exit criteria)
• Monitor pipeline health metrics,coverage, conversion, velocity, slippageand maintain early-warning signals for at-risk regions and segments
• Build and maintain attainment dashboards, leaderboards, and gamification tools that reinforce CRM hygiene and forecast submission discipline

Lead quality operations

• Manage the enrichment stack day-to-day: data quality, suppression lists, and GDPR compliance across EMEA markets
• Run regular lead quality reviews; surface ICP drift, coverage gaps, and conversion trends across the funnel

Reporting and dashboards

• Own the recurring reporting cadence (QBRs, monthly business reviews, weekly commercial updates)
• Maintain core KPI definitions and dashboards; produce standard analyses on funnel efficiency and segment performance

Qualifications

• 3-6yearsin Revenue Operations, Sales Operations, GTM Strategy, FP&A
• Previous roles owning a forecast that leadership trusts and improving its accuracy
• Experience working closely with FP&A
• B2B SaaS or recurring-revenue background; deep fluency in subscription metrics (ARR, NRR, GRR, pipeline coverage, win rates, CAC payback)
• Strong Salesforce reporting skills and advanced Excel modelling
• Hands-on leader who enjoys working in the numbers alongside the team

Additional Information

What’s in it for you

• A strong focus on personal development — including, in the Netherlands, our “10 to Grow” programme: 10% of your time and budget for your own growth.
• A hybrid working environment built on freedom, trust, and responsibility.
• An open, informal, and supportive culture, with collaboration across national borders.
• Excellent employment conditions.