Returns Operations Team Lead - Drive Recovery & Quality

American President Lines; Waalwijk; On-site; EUR 33,000 - 47,000; Full time

Benefits offered by this job

Salary 2,946.90–4,187.42 EUR per month

8% holiday allowance

Permanent after 1 year

25 holidays (+4 possible)

Pension scheme

Travel allowance

Laptop provided

CEVA Academy access

Job summary

CEVA Logistics is seeking a Team Leader Logistics Returns at the bol. Returns Center in Waalwijk. You will lead a team focused on recovering and delivering high-quality returns handling while guiding people through change and development.

You report to the Operations Manager and will monitor processes on the shop floor, deploying resources to meet KPIs and customer satisfaction. Full-time, 40 hours weekly.

Qualifications

• MBO-level education completed.
• Several years in a managerial or coordinating role.
• You are a true people manager who is customer-focused, results-oriented, and proactive.
• Fluent in Dutch and English.
• Available full-time, 40 hours per week.

Responsibilities

• Full focus on the recovery and quality of the returns process.
• Proposing improvements to the logistics processes.
• Performing measurements, creating reports, and conducting analyses.
• Optimal deployment of people and resources to achieve objectives.
• Monitoring daily operations and adjusting when necessary.
• Conducting performance and appraisal interviews, and supervising absence management.

Skills

People management

Team leadership

Fluent Dutch/English

Education

MBO-level education

Job description

CEVA Logistics is seeking a Team Leader Logistics Returns at the bol. Returns Center in Waalwijk. You will lead a team focused on recovering and delivering high-quality returns handling while guiding people through change and development.

You report to the Operations Manager and will monitor processes on the shop floor, deploying resources to meet KPIs and customer satisfaction. Full-time, 40 hours weekly.