Returns Center Team Lead - Quality & Operations

CEVA Logistics; Waalwijk; On-site; EUR 33,000 - 47,000; Full time

Benefits offered by this job

Laptop for private use

Holiday entitlement: 25 days + 4 extra

Pension scheme

Travel allowance

Insurance discounts

CEVA Academy training

Job summary

CEVA Logistics in Waalwijk seeks a Team Leader Logistics Returns to lead a team handling returns with a strong focus on recovery and quality. You guide colleagues on the shop floor, ensure timely decisions, and drive KPIs to maximize customer satisfaction. You report to the Operations Manager and work at the Returns Center in Waalwijk.

You will collaborate with our bol partner to maintain service levels, coach staff through change, and manage performance while keeping goals in sight.

Qualifications

• Completed an MBO-level education.
• Several years of experience in a managerial or coordinating role.
• True people manager with a customer-focused, result-oriented, proactive approach.
• Fluent proficiency in Dutch and English.
• Available full-time (40 hours per week).

Responsibilities

• Full focus on recovery and quality of the returns process.
• Propose improvements to logistics processes.
• Perform measurements, create reports, and conduct analyses.
• Optimal deployment of people and resources to achieve objectives.
• Monitor daily operations and adjust when necessary.
• Conduct performance and appraisal interviews, and supervise absence management.

Skills

People management

Customer focus

Proactive

Dutch and English fluency

Education

MBO-level education

Job description

CEVA Logistics in Waalwijk seeks a Team Leader Logistics Returns to lead a team handling returns with a strong focus on recovery and quality. You guide colleagues on the shop floor, ensure timely decisions, and drive KPIs to maximize customer satisfaction. You report to the Operations Manager and work at the Returns Center in Waalwijk.

You will collaborate with our bol partner to maintain service levels, coach staff through change, and manage performance while keeping goals in sight.