Team Lead Operations Returns

American President Lines; Waalwijk; On-site; EUR 33,000 - 47,000; Full time

Benefits offered by this job

Salary 2,946.90–4,187.42 EUR per month

8% holiday allowance

Permanent after 1 year

25 holidays (+4 possible)

Pension scheme

Travel allowance

Laptop provided

CEVA Academy access

Job summary

CEVA Logistics is seeking a Team Leader Logistics Returns at the bol. Returns Center in Waalwijk. You will lead a team focused on recovering and delivering high-quality returns handling while guiding people through change and development.

You report to the Operations Manager and will monitor processes on the shop floor, deploying resources to meet KPIs and customer satisfaction. Full-time, 40 hours weekly.

Qualifications

• MBO-level education completed.
• Several years in a managerial or coordinating role.
• You are a true people manager who is customer-focused, results-oriented, and proactive.
• Fluent in Dutch and English.
• Available full-time, 40 hours per week.

Responsibilities

• Full focus on the recovery and quality of the returns process.
• Proposing improvements to the logistics processes.
• Performing measurements, creating reports, and conducting analyses.
• Optimal deployment of people and resources to achieve objectives.
• Monitoring daily operations and adjusting when necessary.
• Conducting performance and appraisal interviews, and supervising absence management.

Skills

People management

Team leadership

Fluent Dutch/English

Education

MBO-level education

Job description

Team Lead Operations Returns

CEVA Logistics is a leading international logistics service provider. In the Benelux region, we operate over 50 locations spread across 30 sites, where more than 11,000 colleagues contribute daily to our success.

YOUR ROLE

As a Team Leader Logistics Returns, you and your team are responsible for processing all returns from bol., with a primary focus on recovery and ensuring high-quality returns handling. You exceed expectations every day, starting with your team. You enjoy guiding people through change, showing genuine attention to their development, while keeping goals and results firmly in sight. Above all, you have the personality to maintain oversight and make the right decisions in a dynamic and sometimes hectic environment. You approach every situation with a problem-solving mindset and are service-oriented and quality-driven in everything you do.

To achieve this, you are frequently present on the shop floor, monitoring processes and adjusting where needed. You distribute tasks and set priorities, always aiming to achieve KPIs that lead to maximum customer satisfaction. As a Team Leader Returns, you work in close collaboration with our partner bol. This role takes place during regular working hours. You report to the Operations Manager and are based at the bol. Returns Center in Waalwijk.

WHAT WILL YOU DO?

• Full focus on the recovery and quality of the returns process;
• Proposing improvements to the logistics processes;
• Performing measurements, creating reports, and conducting analyses;
• Optimal deployment of people and resources to achieve objectives;
• Monitoring daily operations and adjusting when necessary;
• Conducting performance and appraisal interviews, and supervising absence management.

WHAT ARE WE LOOKING FOR?

CEVA Logistics offers a dynamic and exceptional working environment that encourages personal growth, innovation, and continuous improvement.

Do you recognize yourself in the following characteristics and qualities:

• You have completed an MBO-level education;
• You have several years of experience in a managerial or coordinating role;
• You are a true people manager who is customer-focused, result-oriented, and proactive;
• You have fluent proficiency in both Dutch and English;
• You are available full-time, which for us means 40 hours per week.

WHATDO WE OFFER YOU?

At CEVA Logistics, you’ll have plenty of opportunities to develop your career in a dynamic environment. Our core values: Exemplarity, Imagination, Boldness, and Excellence are at the heart of everything we do. We encourage you to express your creativity, take bold steps, and always strive for the best results.

Alsogoodtoknow:

• You will receive a monthly salary between € 2.946,90 and € 4.187,42 and 8% holiday allowance (grading depending on your work experience and education level);
• You start with a one-year contract and then get the prospect of permanent employment;
• Everyone gets 25 holidays, with the possibility of earning four extra days if you are not sick;
• We have a favourable pension scheme, travel allowance and discounts on various insurances;
• A laptop from CEVA Logistics, which you may also use privately;
• Opportunities to further develop yourself through courses and training, through the CEVA Academy.

We look forward to welcoming you to CEVA Logistics for an exciting career!