Retail Support u0026 Operations Intern

ACE & TATE; Amsterdam; On-site; EUR 5,000 - 6,000; Full time

Benefits offered by this job

Hybrid work environment

Travel reimbursement

Wellbeing program with OpenUp

ClassPass partnership

Eyewear discounts

Healthy lunches

Job summary

Ace & Tate is offering a full‑time Retail Support & Operations Intern position at our Amsterdam HQ for 6 months. The role supports retail operations, procurement, and merchandising, providing hands-on experience in a growing eyewear brand.

You will work across stores, contribute to reports and process improvements, and enjoy a flexible hybrid work environment with travel support if you live far from HQ.

Qualifications

• Currently working in a retail store or recently graduated in a related field.
• Demonstrates excellent communication and teamwork.
• Is highly organized and proactive.
• Shows initiative and a hands-on mindset.
• Maintains a positive attitude and adaptability.
• Feels a natural fit with Ace & Tate brand and customers.

Responsibilities

• Handle Retail Support tickets with timely, accurate resolutions.
• Produce and maintain operational reports focusing on ticket resolution efficiency and KB training.
• Coordinate Visual Merchandising asset requests, distribution and tracking.
• Manage store supplies and oversee the automation project for replenishment.
• Optimize Back-of-House layouts with weekly on-site store visits.

Skills

Communication skills

Team player

Organized

Initiative

Hands-on

Positive attitude

Brand affinity

Education

Related field degree (Business/Retail/Hotel) or recent graduate

Job description

Hi there, potential colleague! Join us in our mission to become a driver of positive change in the eyewear industry.

Get ready to make a real impact in a certified B Corp as our new Retail Support & Operations Intern.

This position is full-time and available ASAP at our HQ in Amsterdam for a period of 6 months!

You'll be…

• Handle Retail Support tickets, ensuring timely and accurate resolution.
• Produce and maintain operational reports, focusing on ticket resolution efficiency and knowledge-base training for store teams.
• Coordinate all Visual Merchandising asset requests, distribution, and tracking.
• Manage store supplies, including oversight of the automation project aimed at streamlining replenishment.
• Optimize Back-of-House layouts across stores, including one on‑site store visit per week to assess and improve operational flow.

You…

• Are working in a retail store and interested in experiencing it from a different perspective or studying/ recently graduated from Business, Retail Management, Hotel Management or other related fields
• Are a team player with excellent communication skills
• Are highly organized
• Are resourceful and able to take initiative
• Are positive and have a hands‑on mentality
• Have a natural feel for the Ace & Tate brand and target customer

What's in it for you…

• Internship fee €500 per month (based on fulltime)
• Flexible hybrid work environment
• Time off that counts 10 holidays per 6 months
• Travel support reimbursement if living more than 10 km from HQ
• Wellbeing support collaboration with ClassPass and unlimited mental health support via OpenUp
• Optical perks continuously update your eyewear collection
• Benefits at Work access to a discount platform for products and services.
• Healthy lunches & snacks daily nutritious lunch
• A culture to love participation in events planned by our CultureClub