Retail Floor Lead — Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Amsterdam; Hybrid; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunity

Training and Development

Global team support

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure top in-store customer experience and strong daily sales performance.

The role is part of the store leadership team, focusing on customer experience, team achievement, and operations on the floor. Requires CEFR B2 in English and Dutch, and at least 1 year of retail experience.

Qualifications

• Requires CEFR B2 level in English and Dutch.
• Preference for at least 1 year in retail.
• Strong communication and interpersonal skills.

Responsibilities

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and conduct inventory control.
• Represent the brand and embody company values.

Skills

CEFR B2 English

Dutch proficiency

Customer focus

Interpersonal skills

Communication skills

Education

High School Diploma/ GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure top in-store customer experience and strong daily sales performance.

The role is part of the store leadership team, focusing on customer experience, team achievement, and operations on the floor. Requires CEFR B2 in English and Dutch, and at least 1 year of retail experience.