Remote Trust & Safety Ops Project Manager

pofft Technology Inc.; Netherlands; À distance; EUR 70 000 - 90 000; Temps partiel

Résumé du poste

Catawiki is seeking a Commercial Operations Project Manager to join our Trust and Support Operations team. You will identify systemic operational problems, redesign journeys and build scalable operating capabilities to improve user experience, risk management and efficiency.

In this role, you will collaborate with Engineering, Product, Data Science and Customer Service to strengthen Trust & Safety processes and support operations excellence across departments.

Qualifications

• No explicit formal qualifications listed in the posting.

Responsabilités

• Strengthen Trust & Safety operating processes and improve end-to-end lifecycle for risks.
• Develop scalable operational processes for detection capabilities.
• Translate insights & policy requirements into operational and tooling requirements.
• Improve review queues, escalation processes and decision frameworks.
• Establish quality controls and performance measures for reviews and investigations.
• Identify opportunities to reduce manual review while preserving accuracy.
• Partner with Engineering and Data Science on automation and workflows.
• Collaborate with Trust & Safety investigators to test new processes.

Description du poste

Catawiki is seeking a Commercial Operations Project Manager to join our Trust and Support Operations team. You will identify systemic operational problems, redesign journeys and build scalable operating capabilities to improve user experience, risk management and efficiency.

In this role, you will collaborate with Engineering, Product, Data Science and Customer Service to strengthen Trust & Safety processes and support operations excellence across departments.